GWC Warranty

Megan Milne 

on Google

a week ago

Hi, I was just on the phone with a gentleman from the Vehicle Owner, Claims department. This gentleman was slurring his words, not making sense, laughing, and talking to himself. After 30 minutes of being on the phone with him and making 0 progress he passed out(?) and stopped responding to me. Considering we (my husband and I) are new policy holders we are so very disappointed with our first interaction with GWC. I eventually got on the phone with Jose from the Dealer - Claims Department and he was very attentive and ans... read more

Erick Ely 

on Google

3 months ago

Edit 2/15/24: I just had a rear differential replacement on the same car (2015 Yukon XL - it's not been a super reliable car) and had the warranty claim through GWC approved. This one took about 3 days to get approved. Of the $2900 repair, I was on the hook for $600. Again, because of the labor rate differential below, and I'm guessing some fluids and other parts not covered. Overall I've had 3 claims filed and 3 claims approved by GWC so I'm happy with them. Keep maintenance records, including a log of exact mileage, and a... read more

Sean McCarthy 

on Google

a month ago

Summary: Stay away from this company! Purchased a vehicle with GWC, and was excited to get it transferred. However, I was quickly disappointed- their customer service is horrendous (no help and 30min wait time). They don’t have the transfer documents, they want you to draft them up, comply with their blueprint on how to do so and sign it over. Moreover, there is no option to email or fax. Everything is done via post (customer service rep said this is because they only accept checks) shocked they don’t utilize electronic pay... read more

That Basic Chic 

on Google

a month ago

Whatever you do - please NEVER purchase a warranty from this company or buy a car that forces you to use this warranty company. The promises are deep but the communication and actually providing what they promise falls through. Today they DENIED a claim not because the parts were not covered but because they did not communicate with us or the shop to know that there needed to be a review before further work was done. Nobody knew it even needed to happen until the work was complete-only to be denied because something did not ... read more

Esmeralda Estrada 

on Google

a month ago

If I Could Give Them 1/2 Star I Would My Car Been Down For A Month Now And The Repair Shop Just Got The Transmission Today. Now Finding Out I Have To Pay Out Of My Pocket 3 Hrs Of Repair Labor Almost 500.00 😡 Not Only That Trying To Get A Car Rental From Them It’s A Struggle Call It In i Had A-few Questions Instead Of Answering Them He Hang Up The Phone Very Rude. Call Again Just To Find Out They Could Only Pay 50$ A Day For A Car Rental Oh Yea And they Were Serious What Is 50$ Going Get You A 2 Person Car ? I explain mysel... read more