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Hampton Inn Wichita Northwest
- Hotels
- Wichita, KS
About this business
Location details
10047 West 29th, St N, Wichita, KS, 67205, United States
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Not so great: 4 AM Thursday LOUD dumpster service right outside my bedroom window. No advance notice of mandatory $10/night incidentals deposit, at check in. No decaf coffee available in lobby in evenings.
Business response:
Thank you for taking the time to share your feedback. We truly regret that your experience did not meet your expectations. We sincerely apologize for the early morning noise caused by the dumpster service. While this is unfortunately outside of our direct control, we understand how disruptive it can be, and we will certainly be working with our waste management provider to explore alternate pickup times that are less intrusive to our guests. Regarding the incidental deposit, we apologize for the lack of clarity at check-in. ... read more
no body wash in bath, no decaf coffee in the morning
Business response:
Hi, Scott. Thanks for taking the time to share your positive experience. We appreciate it!
Very clean, staff nice. Great room.
Business response:
Thank you for your positive feedback! We're thrilled to hear that you found our hotel very clean, and enjoyed our nice staff and great rooms.
Travelocity needs to ask for both names to be included in the room. The room was under my name (husband), and when my wife went to check in, she was told she could not check in because her name was not on the room. This is unacceptable. She had all kinds of proof with both names on it. Thus, she couldn't get into the room until hours later when I was present. Frustrating.
Business response:
We sincerely value your input and appreciate you taking the time to share your experience. We apologize for the inconvenience caused during the check-in process. It's clear that this situation was frustrating for you and your wife, and we regret that it impacted the start of your stay. Thank you for bringing this important matter to our attention. Your feedback helps us identify areas where we can improve our service. We will review our check-in procedures to ensure similar situations are avoided in the future.
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Business response:
Thank you, Karen. We appreciate your review!
Easy to find, quick food nearby, and good facilities.
Business response:
Hi, Kris. We appreciate the kind words and are glad we could provide you with a positive experience!
Business response:
Hi, Ruth. Thank you.
3 strikes Really disappointing. The hotel itself was great, location and all, but I was really, really disappointed with the housekeeping. Checked in on a Wednesday, had to track down housekeeping Thursday evening to get fresh towels, because the room was not serviced. Friday, had to track down staff, because the conditioner in the shower, because the room had not been serviced. Got up early Saturday to check out, but had to find staff at 5 am, because the room hadn’t been serviced and the room was out of toilet paper. Unacc... read more
Business response:
We sincerely apologize for falling short on the housekeeping service during your stay. It's clear that we did not meet our usual standards, and we understand how frustrating this must have been for you. Your feedback is extremely important to us, and we will address these issues with our housekeeping team to ensure they do not happen again. We strive to provide a comfortable and clean environment for all our guests, and we regret that we failed to do so in your case. Thank you for bringing this to our attention, as it helps ... read more
Everything was perfect. Staff was very friendly and helpful.
Business response:
Hi, Rodney. Thank you so much!
Frequently asked questions about Hampton Inn Wichita Northwest
How is Hampton Inn Wichita Northwest rated?
Hampton Inn Wichita Northwest has a 4.5 star rating with 1,334 reviews.
When is Hampton Inn Wichita Northwest open?
Hampton Inn Wichita Northwest is open now. It is open 24/7.