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Harley Street Dental Studio

4.6

About this business

Location details

52 Harley St, Marylebone, UK, London, ENG, W1G 9PY, United Kingdom

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WeekdayScheduleStatus
Mon9:30 a.m. to 7:00 p.m.
Tue9:30 a.m. to 6:00 p.m.
Wed9:30 a.m. to 6:00 p.m.
Thu9:30 a.m. to 7:00 p.m.
Fri9:30 a.m. to 6:00 p.m.
Sat9:30 a.m. to 2:00 p.m.
SunClosed
4.6706 reviews
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Umar B.'s profile image
Umar B. 
4 years ago

This dentist is a scam. Conned my mother when refunding her. I am appalled at the way this dentist has been handling her concern and the lack of professionalism from each and every member of staff at this place. To be specific the people involved are KASEY CLAXTON, SANGHITA, MARIANNA, DR ARORA and DR WILSON. Kasey is apparently a manager who did not resolve this issue and instead she started to lie more and more with every form of contact not realising she is contradicting her own words. The full refund amount was £450 as... read more

Business response:

Dear Umar, thank you for your feedback. We really appreciate you taking the time out to share your experience with us and are sorry we didn't meet your expectations. We strive to achieve high standards in clinical care and customer service. We would like to discuss this further. Please contact our Clinic Manager Kasey Claxton on +44 207 636 5981. Kind regards, Harley Street Dental Studio  

shanvil b.'s profile image
shanvil b. 
4 years ago

Hi, first of all everything you wrote in your email is fake story. When I called clinic then Sangita advised me £150 consultation for Paul Wilson which I agreed and booked the appointment. At the same day same time another appointment was booked wit aroara for re root canal treatment £1395 which I agreed. So there were two appointments booked together at the same day same. She said reroot is expensive that’s why she requires £150 for consultation and £450 for reroot treatment. So the story you wrote that Paul Wilson told me... read more

Business response:

Dear Shanvil, thank you for your feedback. We really appreciate you taking the time out to share your experience with us and are sorry we didn't meet your expectations. We strive to achieve high standards in clinical care and customer service. We would like to discuss this further. Please contact our Clinic Manager Kasey Claxton on +44 207 636 5981. Kind regards, Harley Street Dental Studio  

shanvil b.'s profile image
shanvil b. 
4 years ago

This Harley dental studio is day light robbery clinic. I was booked for re root canal treatment with Dr Arora on 27th March and when I got there he didn’t do it because he wanted to talk talk talk. Charged me £150 for 30 min which was unaware off. Receptionist Sangita who originally booked me for re root canal even she changed her story. She made me pay £600 deposit before the treatment claiming that it’s expensive treatment so they need to secure the booking so I paid. I asked them if there was no re root treatment then why... read more

Business response:

Dear Shanvil, thank you for your feedback. We really appreciate you taking the time out to share your experience with us and are sorry we didn't meet your expectations. We strive to achieve high standards in clinical care and customer service. We would like to discuss this further. Please contact our Clinic Manager Kasey Claxton on +44 207 636 5981. Kind regards, Harley Street Dental Studio  

shanvil b.'s profile image
shanvil b. 
4 years ago

This Harley dental studio is day light robbery clinic. I was booked for re root canal treatment with Dr Arora on 27th March and when I got there he didn’t do it because he wanted to talk talk talk. Charged me £150 for 30 min which was unaware off. Receptionist Sangita who originally booked me for re root canal even she changed her story. She made me pay £600 deposit before the treatment claiming that it’s expensive treatment so they need to secure the booking so I paid. I asked them if there was no re root treatment then why... read more

Business response:

Dear Shanvil, thank you for your feedback. We really appreciate you taking the time out to share your experience with us and are sorry we didn't meet your expectations. We strive to achieve high standards in clinical care and customer service. We would like to discuss this further. Please contact our Clinic Manager Kasey Claxton on +44 207 636 5981. Kind regards, Harley Street Dental Studio  

shanvil b.'s profile image
shanvil b. 
4 years ago

This Harley dental studio is day light robbery clinic. I was booked for re root canal treatment with Dr Arora on 27th March and when I got there he didn’t do it because he wanted to talk talk talk. Charged me £150 for 30 min which was unaware off. Receptionist Sangita who originally booked me for re root canal even she changed her story. She made me pay £600 deposit before the treatment claiming that it’s expensive treatment so they need to secure the booking so I paid. I asked them if there was no re root treatment then why... read more

Business response:

Dear Shanvil, thank you for your feedback. We really appreciate you taking the time out to share your experience with us and are sorry we didn't meet your expectations. We strive to achieve high standards in clinical care and customer service. We would like to discuss this further. Please contact our Clinic Manager Kasey Claxton on +44 207 636 5981. Kind regards, Harley Street Dental Studio  

shanvil b.'s profile image
shanvil b. 
4 years ago

This Harley dental studio is day light robbery clinic. I was booked for re root canal treatment with Dr Arora on 27th March and when I got there he didn’t do it because he wanted to talk talk talk. Charged me £150 for 30 min which was unaware off. Receptionist Sangita who originally booked me for re root canal even she changed her story. She made me pay £600 deposit before the treatment claiming that it’s expensive treatment so they need to secure the booking so I paid. I asked them if there was no re root treatment then why... read more

Business response:

Dear Shanvil, thank you for your feedback. We really appreciate you taking the time out to share your experience with us and are sorry we didn't meet your expectations. We strive to achieve high standards in clinical care and customer service. We would like to discuss this further. Please contact our Clinic Manager Kasey Claxton on +44 207 636 5981. Kind regards, Harley Street Dental Studio  

Andrew K.'s profile image
Andrew K. 
4 years ago

What I was looking for: - The knowledge that I was in good hands - Clear, honest and comprehensive information - A fair and final price (just clarity, not a bargain) before committing to treatment What I got: - High prices with limited options - Uncertainty at what I would be charged (being told there was some room for negotiation but having to send emails back and forth to better understand what this even meant) - Radio silence from Dr Shad and the other staff at the clinic after they clearly decided they weren’t really bo... read more

Goce J.'s profile image
Goce J. 
5 years ago

If i can give them 0 stars i would. Had conversation with them about tmj scan, we agreed £150 for the scan to be done. Thay said will arrange a appointment as soon. They txt me that the appointment is made, and again we agreed the price £150. Day before the appointment they txt me to cancel the appointment because they didn't manage to reopen after the covid. We agreed that they will call me asap. After a week later got txt that they can arrange a new appointment but the price is different, now is £250. I believe this people... read more

Business response:

Dear Goce, thank you for taking the time to review your visit. We will look into the comments you raised and see how we can improve on them for the future. Thank you again 

Daniel G.'s profile image
Daniel G. 
5 years ago

Had to cancel and appoinment because of i have been ill. Had to isolate not to infect anyone. I called an emailed two days before and i havent received my deposit refund. 

Business response:

Dear Daniel, thank you for taking the time to review your visit. We will look into the comments you raised and see how we can improve on them for the future. Thank you again 

Frequently asked questions about Harley Street Dental Studio

How is Harley Street Dental Studio rated?

Harley Street Dental Studio has a 4.6 star rating with 706 reviews. 

When is Harley Street Dental Studio open?

Harley Street Dental Studio is closed now. It will open tomorrow at 9:30 a.m.