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Healthpark Senior Living
- Assisted Living Facilities
- Fort Myers, FL
About this business
Location details
9461 Healthpark Cir, Fort Myers, FL, 33908, United States
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I was very pleased with this community and my tour that I had taken for my loved one. If it where up to me there is where I would have wanted her to go. They had a smaller facility which I liked because it was easier for the staff to keep an eye one everything. They had a great walkways outside for the residents to enjoy some fresh air and take a walk if they want. They also had a great activity list that I had seen while I was there. Overall great place and I would recommend it to anyone.
Business response:
Thank you so much for your positive review! We are very proud of our community and memory care program. We have a fantastic Executive Director and support staff. He and the outstanding staff genuinely care for all our residents, and their families. We have engaging and interesting activities in our cottages for our residents. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.
My father was in this facility & I feel the staff were very caring & attentive to his needs. He always looked clean & well groomed, and the staff treated him kindly.
Business response:
Thank you very much for taking the time to leave us this positive 5 star review. We appreciate it!
My loved one is doing pretty well here at this community. I know he is safe and being cared for very well. They do a good job his personal care, he always looks good. They are taking very good of him and his needs. The staff is great. Some days are better than others, but so everything is well. This is a good community, and everybody has been very kind.
Business response:
Thanks for the detailed positive review! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Fort Myers. We appreciate you taking the time to leave us a review!
We were very happy to find Pacifica for our mother. She was briefly at Calusa Harbor but we moved her after a short time. They might be good for other types of needs but not for memory care. Pacifica is memory care only. Residents there vary in terms of impairment and are grouped accordingly. We find the management solid, the staff caring, the facility clean, quiet and pleasant, and the food quite acceptable. Whatever our mother's trajectory, we are confident she will be CARED for at Pacifica.
Business response:
Thank you very much for taking the time to leave us this positive review. We appreciate it & thank you for your review.
Thanks pacifica
Business response:
Hi, your wonderful feedback and rating mean a lot to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Medical attention is very good, cottages where family members reside is not very clean and understaffed on the weekends. Outside patio furniture cushions are very dirty, need to be thrown out and replaced with new cushions. Outside ceiling fans are very old and need to be replaced. One fan shakes back and forth and could eventually fall from ceiling. Meals seem to be adequate.
Business response:
Thank you for taking the time to leave feedback. We appreciate your kind comments about our staff and their attention to our residents! We have made improvements to our outside space to make it more inviting for residents and family members. We have re-stained the patios, replaced fans, and updated fixtures. We always appreciate hearing about where we can improve.
Ownership changed 3 times in 4 months. They tried to raise rent in the middle of lease. They left my father with a open cyst on his back no cure. There was a dead. Cockroach 2 weeks in a row in the main bathroom in the same spot. Very little if any cleaning. Food was ok, staff was ok. They were also supposed to take him to doctors appointments within. 10 miles of the facility and failed to do that as well.
Business response:
Thank you for taking the time to leave feedback for us. The health concerns you mentioned we can confirm were treated by our in house medical practitioner. We have pest control, but as the weather gets warmer, we are increasing our daily rounds to ensure cleanliness and environmental standards are consistently met. We would appreciate an opportunity to communicate with your further, and address your concerns directly. Please reach out to Lori at 561-253-5649.
High staff turnover and inconsistent follow through with her care plan plus communication. Lost almost all of her clothes and is wearing whatever they find for her. Hired someone to wash her hair weekly because my sister in law refuses to shower and I pay someone to check on her bimonthly because I live out of state and I don't always know what is going on.
Business response:
We know that when loved ones live out of state it is hard to maintain ongoing communication, though it seems that you are doing a good job. It’s always a partnership between family members on what your expectations are and those around who can help or provide the services.
The place was clean when I was there the food looked good and the staff that I saw were friendly. Like I said I am not close so I'm not sure how accurate my rating is. They did not seem to have much in the way of activities to keep the residents busy only thing I saw was the television ( my mother in law is not a social person and does not care for games so for her that is not a problem).
Business response:
Hi Joan, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
Frequently asked questions about Healthpark Senior Living
How is Healthpark Senior Living rated?
Healthpark Senior Living has a 4.6 star rating with 399 reviews.
When is Healthpark Senior Living open?
Healthpark Senior Living is open now. It is open 24/7.