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9461 Healthpark Cir, Fort Myers, FL, 33908, United States
Get directionsWhen I placed my mother with Pacifica Fort Myers I set it up to automatically withdraw payment from her account. 6 months later I get a message that they never processed the payments and they were going to to hit us with $200 a month late fees unless I gave them my credit card number. I refused because I pay from my mother's account and didn't want to put 20k on a card. I sent them a check instead. They took the late fees out of the check and racked up more late fees. I am preparing to sue. When I told them I would litigate ... read more
Business response:
We are following up to make sure that your situation has been resolved to your satisfaction. If not, please contact the executive director.
We did not have a good experience with Pacifica Senior Living Fort Myers. I would not recommend this facility to others.
Business response:
Hello, we are disappointed to see your negative review. Would you mind speaking with our Executive Director so that we may learn more? We strive for five-star reviews and 100% satisfaction and would like to know where we went astray.
Their non-care of my mom I feel contributed to her death. The staff is not well trained. My mother was having a stroke and they did not even notice. I asked them to call 911 and they said no, if you want to call you do it. They are not trained to assess and care for the residents. They are not kind to the residents. Do not move here.
Business response:
Your review is very concerning to us. We would appreciate if you would contact our community by calling (239) 236-0533 to speak with our Executive Director about your recent experience.
Pacifica Fort Myers has been under new ownership several times in 17 years. Poorly trained staff, under staffed, lack of attention to details promised. My mother was there for three months. Every visit was worse than the previous visit. Meals were inadequate and always cold. There are no activities. Management never to be found. Residents wander the halls daily. The TV on all day. I do not recommend this place. But I do believe they take Medicaid.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed]? We’ll work with you to resolve any issues as quickly as possible.
Selected Pacifica for my Dad whom I'm moving from AL this Friday due to the progression of his Alzheimer's so this is a preliminary review.
Business response:
We thank you for your consideration and your preemptive review. We value our residents and families and appreciate you sharing your comments. We are confident that you and your father will be very happy here with us, we have a fabulous community and staff! Please feel free to reach out to us at any time, we are always here for you and your family! Have a fantastic day!
There are so many good homes in Fort Myers, do not make the mistake of going to Pacifica, wasting your hard earned money just to have your family treated horribly. The staff is horrible especially [Removed]. Worst human being ever. Very disrespectful and disgusting. Please reconsider.
Business response:
We are sorry to hear that you had a negative experience with our community and we would like the opportunity to discuss it with you. If you'd be willing, our Executive Director would like to speak with you at [removed] to discuss ways to improve your experience with Pacifica Senior Living Fort Myers.
After visiting my father on Thanksgiving day as I do every week, I took him outside in the courtyard to walk. There's not a large area at all to walk around a path from one side door to the back door of the facility of a cottage. On the only walkway for the elderly to walk or roll their wheel chairs, I found the walkway was cluttered with sticks, branches and hundreds of acorns that had fallen off the trees above. There was debris and acorns all over which made the path very dangerous for the elderly to walk. Have you ever t... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Fort Myers.
When the hospital was ready to release her on a Saturday no one at Pacifica was in charge to accept her. She was finally transported to Pacifica monday evening. This was very difficult to accept, I prepaid to hold her room since the previous Thursday.
Business response:
We are sorry to hear that you had a negative experience at our community. We strive for 5 star reviews and would like the opportunity to show you how we have changed for the better. We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you to resolve this matter.
Healthpark Senior Living has a 4.6 star rating with 395 reviews.
Healthpark Senior Living is open now. It is open 24/7.