This profile has been claimed by the business owner or representative.
Heartland POS
About this business
Location details
73103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
can't even log in. help menu is a joke. picked log in issues- "is your phone in airplane mode?" are you kidding me? have any of the people who made this app actually tried to use it? 0 stars.
Business response:
Hi Kai, we apologize for the issues you've experienced logging in to the app. We will pass your feedback along to our team. If you are still having issues logging in or have any other concerns or ways we can help, please email us at social@heartland.us and we will connect with you directly.
Don't connect almost never without logging in and out. Ridiculous. Edit; I just discussed it with ya. Read your feedback. Everyone has the same problem. Your card reader does not connect w the app without logging in & out about 3 different times.
Business response:
We understand how crucial our services are for your business, and we apologize for the difficulty you’ve experienced logging into the app. To help us address your concerns, please send your contact info to social@heartland.us, and we’ll connect with you to resolve this concern. We appreciate your patience as we work to make things better.
High hidden Fees! We were told by an account manager it be a flat monthly rate when that's false. Once the account was opened, extra fees began popping up at random each month. Can add on any fees they want and try to take it from your bank account. Read the contract before signing it! Do not recommend them if you want to succeed!
Business response:
We’re genuinely sorry to hear about your recent experience with Heartland. Your satisfaction is our top priority & we regret any inconvenience caused by your billing issue. Please email your contact info to social@heartland.us so we can get in touch to resolve this matter. Your feedback is invaluable to us & we’re committed to making things right.
Customer Support is horrible!
I'm just going to let you from my personal experience , if you are starting out as a small business don't do it ,I had so much trouble using the app and the card reader (fees are high). the card reader reader gave me so much trouble , sometimes it wouldnt take the card payment so I would manually enter the customers card info but because I did that they'd charge more. the app would freak out on me, it would freeze on me, wouldn't let the card reader connect so I would request zelle out of panic.
Here it is 10-26-23, since the 10-16-23 update the reader does not work with the app again. Then I find out that they are charging me $25 a month because I have to manually plug in the card to take payments, glad that part works. Says it needs an app to work (which I have), the card icon on the app don't even work. This is happening on my Samsung phone and I have been having on /off issues for 3 years now. Works on a track and I phone. READ YOUR 1 STAR REVIEWS!
Rates are HIGH and customer service SUCKS!!
Loudsy app & company rates **HIGH** af
It barley worked.
Frequently asked questions about Heartland POS
How is Heartland POS rated?
Heartland POS has a 2.1 star rating with 85 reviews.
When is Heartland POS open?
Heartland POS is closed now. It will open at 9:00 a.m.