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Henry's Louisiana Grill
- Southern
- Acworth,, GA
About this business
Location details
4835 N Main St, Acworth,, GA, 30101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 11:00 a.m. to 9:30 p.m. | |
| Wed | 11:00 a.m. to 9:30 p.m. | |
| Thu | 11:00 a.m. to 9:30 p.m. | |
| Fri | 11:00 a.m. to 10:30 p.m. | |
| Sat | 11:00 a.m. to 10:30 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
This was by far the worst experience I have had at this establishment! We waited an hour and 45 minutes for a table, once seated we received cold red beans and rice which I didn't even think was possible. However they returned with fresh bowls and it was hot. Then we waited another 45 minutes for our food while other people around us received their orders only to get lukewarm dishes. At this point we talked to the GM who was no assistance at all and pretty much was like oh well! We requested to speak to the owner, Casey who ... read more
Been coming to Henry's for over 10 years. Sad to say that they have gone downhill in my past couple of trips but tonight was THE WORST!!! And I'm a huge fan of Henry's...but will NOT be back! We waited for a table for over an 1-1/2 hrs (6:20-8:10) which was fine, considering it's Thanksgiving week and they seemed pretty busy. However, by the time we sat the restaurant was clearing out! We ordered drinks, apps (which were not hot), then entrees. After waiting over 35 mins wait for food (in an empty restaurant at this point), ... read more
The person they have hired to stand in as Henry and throws beads as well is just annoying. I wish there were just beads put on the tables or given by servers. They also now take orders on a device which is a personal pet peeve because no servers I have encountered can use them quicker or even at the same speed as just a notepad and pencil. They also seemed to have slightly changed some recipes (Caesar dressing and the batter for fried dishes is what I noticed) and the fried dishes flavor is completely changed now. On top of ... read more
Business response:
Thank you for your review. I am very sorry to hear you did not enjoy your latest experience with us. I'd like to address your comments to clear up any confusion about our new owners. The new owners are excited to perpetuate the Henry’s legacy, making very few changes as they get accustomed to the Henry’s way. Henry is very much involved in the day-to-day operations, although he was on a much deserved holiday the day of your visit. We find guests are attributing any glitch in their normal experience as an overall change in ... read more
Bayou Cakes were pre cooked and reheated, not hot at all and outside coating had zero crisp. Cakes had somewhat of a taste of crawfish and/or shrimp but very little actual pieces. Side of cheese grits had the same vibe in being colder and reheated. Waitress double charged us for our order of Calimari and the bill was presented with the handheld device where they quickly prompt you for payment so I missed the double charge.
Business response:
Hi Joe, I’m very sorry to hear about the issues you encountered with your meal and the billing error. I'd like to look into this further to make things right. Could you please email me directly at savannah@chefhenrys.com with more details about your visit so we can resolve the billing error and address your concerns? We truly value your feedback and hope to make it up to you.
Had heard so many good things about this place so could not wait til try. Now keep in mind having lived in Texas for years and traveled to Louisiana every chance I got. Also, Houston has a huge Louisiana influence so my expectations of this " Louisiana Grill" were high. Sad to say I was disappointed. Because of schedule conflicts friends I wanted to join were unable to meet, so was forced to get takeout. 1. Gumbo very thick a beef stew with shreaded chicken pieces and small bites of sausage. Decent taste but way too salty an... read more
Business response:
Thank you for your review Terrance. We appreciate that you gave us a try despite having to reschedule your dine-in plans. I apologize for the mistakes we made when preparing your gumbo and crispy spinach. I can assure you, oversalting dishes is not the Henry's way and your feedback will be shared with our kitchen managers. We are grateful that you're going to give us another try and look forward to exceeding your high expectations for our Louisiana-Southern style cuisine.
2nd time going with new ownership. It's not the same as when Henry owned it. I've noticed small oversights but overall Service isn't on point like it was. Went last night with another couple, their first time. 5 minutes after receiving our receipt back from paying our bill, Eladio Fernandez, service manager says we must leave because this table is late for reservations. Excuse me!!! No pleasantry conversation asking how our meal was or nobody handing our beads. Nothing, like I apologize but can we ask you to leave ... read more
Business response:
We are so sorry for your latest experience with us, Matthew. I have shared your feedback with the new owners and they invite you to come back to meet them, and let them treat you to a meal. I would love to personally help make these arrangements, if you would reach out to me at savannah@chefhenrys.com.
Don't really know why there's so much hype around, this, place just cause it was on tv one time. The waiters and waitress had an attitude to them and weren't very friendly and welcoming as if they didn't want to be there or deal with customers. The food wasn't anything to write home about, but it wasn't disgusting, just not anything special. The ambiance was nice and chill thou. Anyways I wouldn't go here again.
Business response:
Giselle, I'm so sorry for your experience with your server. We pride ourselves on outstanding service, so we are disappointed, too. I'd like to do some research and retraining - could you please provide me additional details of your visit (date/time you dined with us, ticket number, or server name) so I can look it up. We want him/her to get better. You can send to savannah@chefhenrys.com. Again, I apologize for letting you down. We hope you'll return to give us another try. Thank you.
The food is ok nothing to say that it's good it needs more seasoning with it being New Orleans food hopefully with new owners that the taste will improve
Business response:
Thank you for your review Tashia. I wish you had enjoyed the food more. If you do decide to return, I would suggest asking your server to go through the options we offer to spice up your dish! Thanks for giving us a try. We wish you the best!
Service was wonderful! The only thing I can say about the menu is it wasn't to our liking or what we are use to when dining. The best way I can explain the food is lunch room cafeteria style.
Business response:
We thank you for your review Kip and wish you had enjoyed the food more. I'm glad you had wonderful service, I just wish they were able to address your dissatisfaction while you were in the restaurant. We never want our guests leaving unhappy! Would you mind sharing some details (date/time, check number, server name, where your table was located, etc.) of your visit with me? We always strive to do better and knowing the specifics of your visit will assist in retraining, if necessary. You can send to savannah@chefhenrys.com. ... read more
Frequently asked questions about Henry's Louisiana Grill
How is Henry's Louisiana Grill rated?
Henry's Louisiana Grill has a 4.7 star rating with 6,694 reviews.
When is Henry's Louisiana Grill open?
Henry's Louisiana Grill is closed now. It will open at 11:00 a.m.