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Heritage Court Eau Claire
- Eau Claire, WI
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Location details
3515 E. Hamilton Ave., Eau Claire, WI, 54701, United States
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We were coming out of state and my daughter toured a few places. Heritage Court had a room open up at the right time. We liked their ability to talk about what they like to do with the residents. The staff have been pretty good with communication with the families. On the weekends there are not many activities going on so they are a little slow. Overall I would recommend them to others looking for memory care for their loved ones.
We chose Heritage Court because I got more of a comfortable feeling when I toured it. The room sizes at the facility are adequate for what we need it for. I would recommend to others looking.
This seemed like a beautiful facility. The people seemed very nice. Chef in the itchen was impressive.
Business response:
We're glad to hear you had such a positive experience at Heritage Court. We are very proud of our chef and his team, and they certainly do create some amazing meals for our residents! Thank you for taking the time to share your experience.
The Heritage is the most warm and caring environment and staff that you can find. We became so close to the amazing care givers that treated our Grandmother with the love, respect and provided top quality care and assistance. We can not say enough about the quality of the living environment, activities provided and support during times when we all needed it most. They are top notch.
This community was very nice and pleasant. I personally found the rooms to be on the smaller side than previous communities I had toured. However, the staff was extremely friendly and helpful. The inside was well kept and clean. The outside was in the process of getting a spring cleanup and outdoor furniture was being put out which appeared to be in very good condition to sit on and enjoy sitting outside.
Business response:
We are delighted that your experience at Heritage Court Eau Claire was such a positive one despite the small rooms. Providing a clean, inviting and friendly atmosphere is extremely important to us and we appreciate your comments!
We toured this community while looking into care options for a loved one, and overall I thought it seemed like a very nice place. It was a newer facility, and very clean and well kept. However, I don't think it would have been the best match for our loved one. The facility was a little too large, and they didn't provide quite the level of memory care we needed.
I would give them a 6 out 5. They have gone above and beyond. We had put money down on an apartment, but didn't really have a move in date. We had a catastrophic health event over Christmas, and they were graceful enough to get her in, and were very accommodating. They have a tremendous amount of patience, the staff is wonderful. They have good activities, and they encourage them to get out and join in. The food is very good, and I think it's a tremendous value.
Facility has gone down hill over the past year. Staff shortage has led to unacceptable level of care with day to day hygiene and bathroom assistance. It would be better to have fewer scheduled “activities” and more practical care. Some staff members have been disrespectful to family and unwilling to follow medical instructions. We are currently on a waiting list at another assisted living home.
Frequently asked questions about Heritage Court Eau Claire
How is Heritage Court Eau Claire rated?
Heritage Court Eau Claire has a 4.7 star rating with 29 reviews.
When is Heritage Court Eau Claire open?
Heritage Court Eau Claire is open now. It is open 24/7.