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Heritage Ford
- Car Dealers
- Modesto, CA
About this business
Location details
2100 Sisk Rd, Modesto, CA, 95350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Ford bad customer service in Modesto, Ca They called me to pick up a car I waited for 30 minutes. In the front, there was a manager there in front I asked if could help me he said no. Ford in Turlock, CA & Merced is one of the best in customer service
incompetent Manager and staff I left my 2022 car with them for repairs and 1 week timeline went to 4 weeks because everytime I come to collect my car they didnt do job well and also started ruining my otherside of car and when I showed them they completely denied by saying we havent worked on other side and the lady who is calls herself manager Kelly beware of her she is racist and will make sure she harass you for her staff mistake and put there faults on you and ruin your brand new car I would definitely persue all complai... read more
Very bad customer service in service department The worst service department. You leave your vehicle with them to check the problem first they can’t find what’s the problem and when you call them back to see if they have found anything they don’t answer the phone that means they want to keep the vehicle for more days so they can charge you money for those day. The service manager is the worst person to talk to don’t know how to talk to customers. I will never recommend anyone to go to this Herring Ford. They are so many Ford... read more
Disappointed I’m very disappointed with this location. They have outrages prices for labor. I understand they need to get paid but they shouldn’t take advantage. The service rep wasn’t even trying to reason with the price. I’m over this place and their lack of empathy !
Don’t come here Pretty bad experience, came in to look at a 2020 Mustang GT and assistant sales manager Graham Wariso would not work with me on the price. Just a few days ago there was a heritage discount which he said was no longer on the table because “they needed to make money” but I thought Ford was looking out for Americans during this crisis? Apparently Heritage Ford cares more about money than they do their customers. I was ready to sign on the dot for the right deal but Graham didn’t want to make it. And no test driv... read more
Heritage Ford, Modesto California Overall...I feel that Heritage has been dishonest with me regarding what was 'actually' performed and checked on my vehicle. I calculated the mileage from dropping it off to picking it up and there was no way the technician or anyone test drove it 20+ miles like I was told. My vehicle still wasn't working properly after (5) days of 'testing'. I was told on 7/28 nothing was found but they're still working on it when in actuality they stopped working on it 7/27 as... read more
Made and an appt. I had to called back This is the third time with an appt. this means an appt means nothing. I finally had to do a call back. After 4 hours I had called. All I wanted was an oil change. How many cars before me was done. poor excuses given to me when I called. I was steaming mad. I will never go back.
Business response:
Kimberley, Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here atHeritage Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you if we still can. Please call Nunie Ochoa at 866-798-9472 at your earliest convenience so we can work with you to make this better. We look forward to speaking ... read more
KNB89123@YAHOO.COM Came in for scheduled service and steering issue. They also performed a recall.
Business response:
We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe travels!
Worse service and technicians place I’ve seen Worse place to take your car very bad service and technicians, the person helping us was Omar Ramirez wouldn’t take it there again ever again
Business response:
It is discouraging to hear that you had anything less than a stellar experience here at Heritage Ford. Please give Nunie Ochoa a call at 866-798-9472 and we will do our best to make this better. We hope to hear from you soon.
Frequently asked questions about Heritage Ford
How is Heritage Ford rated?
Heritage Ford has a 4.3 star rating with 1,686 reviews.
When is Heritage Ford open?
Heritage Ford is open now. It will close at 8:00 p.m.