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6234 Maywood Ave., Middleton, WI, 53562, United States
Get directionsVery high turnover. Chronically understaffed. Does not provide services promised and to the point resident safety is compromised
I am very disappointed with the care provided at Heritage. The memory care has a poor lay out, high turn over in staff including the Director position, Nurse, and care staff! Many families are VERY unhappy! Rooms are nice, but care staff does not clean. My loved one was often not shaved, bathed, or even engaged. Activities is ok, but do not have enough staff on for cares OR activities! I feared for my Father when I was not there! I would often cry when leaving, but was advanced dementia and felt I could not move him.
Everything was great until they started hiring really uneducated staff causing the little staff they had to quit or transfer. My father ran away from the totally "secure unit" in memory care. Management only cares about money. They have had 8 different head nurses because they can't handle it. My dad never had showers unless I asked. Staff was very rude and inappropriate and love teasing and mocking the residents. I regret with all my heart putting my dad in there. Night shif was heartless, I used to come check on my dad aro... read more
My father has been a memory care resident at Heritage for over 1 year and things have not gone well. The staff "mean" well but administration does NOT give proper training to the staff to help them assist residents with dementia/Alzheimer's. They have NO clue. Nursing has been good when it lasts but it has been over-turned so many times I can't remember if it has been 4 or 5 new head nurses over 9 months time. There is NO carry thru. Activities is great. I would recommend Heritage for Independent/Assisted Living but NOT Memo... read more
Recently they have let some good front-line people become disillusioned and leave, while adding more layers of administrators. Loss of a full-time nurse was a bad sign. Basically a race to the bottom line, like most other AL facilities.
My dad was the resident at Heritage Memory Care. Five stars for activities --David, the activities director, was warm, compassionate, and very friendly. Friendliness - 3 stars. We became very close to some of the caregivers, but once we became concerned about their lack of care, we felt we were getting the cold shoulder. Cleanliness - 2 stars. My dad wasn't clean, but the building was. My dad's room was cleaned occasionally but never very well. The other categories = 1 star My family and I were extremely unhappy with the c... read more
Heritage Middleton has a 3.6 star rating with 120 reviews.
Heritage Middleton is open now. It is open 24/7.