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Hidden Pines Chapel | Highland Village
- Wedding Chapels
- Highland Village, TX
About this business
Location details
2380 Nelson Pkwy, Highland Village, TX, 75077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
We were searching for wedding venues in February for our October wedding, and were set on a "rustic" feel, but not too pinteresty. I came across Walters Wedding Estates in my searches, and ALL of their venues are gorgeous, but something about the not-even-built-yet Hidden Pines Chapel caught our eye. Even though we could only see a digital image of what it was supposed to look like, we were sold. It was the perfect mixture of beautiful and classy, yet Hill Country rustic feel. The coordinators at Hidden Pines were SO wonderf... read more
Business response:
Emily, we are so happy you enjoyed our Venue and staff so much! We absolutely LOVED hosting your wedding! It was so beautiful, and your photos are absolutely gorgeous! Thank you very much for the kind words about our Venue and our company. It was an honor to celebrate your special day with you, and we wish you and Matt a lifetime of happiness! Best wishes to you both! - Hidden Pines Chapel Management
On the day of my wedding I completely enjoyed myself and had no problems with the venue or the staff! It was a beautiful ceremony and reception! However, leading up to the wedding was frustrating! We saw the venue through a virtual tour first and fell in love. Thank goodness it was finished in time for our November wedding! We were promised a couple things that didn't happen. First, the venue is located in the middle of strip centers with a Walgreen's and a Chase Bank within eye shot of the place. We knew that and were okay... read more
Business response:
Hi Amy, Thank you so much for choosing Hidden Pines Chapel for your wedding day. We were honored to be a part of your day! We wanted to apologize for any frustrations along the way regarding our Venue. We strive to make the entire experience from start to completion memorable and stress free. In regards to our location, we are located on our own land, nestled and tucked away. We do have a tree line along with other enhanced landscaping. The chapel is built with an absolutely gorgeous backdrop! We apologize for any confusion ... read more
Hidden Pines is an absolutely beautiful wedding venue! From the beautiful furnishings, to the stonework, wooden floors, and chandeliers, it is easily the prettiest venue we've seen! It looks gorgeous in pics. The staff was very helpful and responsive to anything we needed. Highly recommended.
Business response:
Thank you so much for your kind words about our venue! We are so flattered you love our venue so much! Our staff does all it can to help couples have a wonderful experience when planning their wedding, and it is something we truly love to do! Please let us know if we can do anything to help you during your planning process! -Hidden Pines Chapel Management
We are so excited to be getting married here next year! It looks to be a promising, beautiful venue. I can't give this venue 5 stars because well it's not built yet and we haven't had our wedding yet, but I'm sure this will be a 5 star wedding venue. I love that we get to bring in outside catering. Tania has been very helpful, promptly returning our emails and keeping us up to date! Cannot wait for the big reveal in August!!!
Business response:
Thank you so much for the kind words about Hidden Pines Chapel! We are just as excited as our couples for the venue to be completed! We can't wait to host your perfect wedding day! I am so happy that the staff and Tania have been so helpful. We look forward to working with you!! -Hidden Pines Chapel Management
This venue will be really nice once completed. I love the amount of guests it can hold, and the layout. The customer service is not that great. The coordinators are okay, but don't show a genuine interest in your wedding. You can tell they are "at work" not loving what they do. There's no excitement or enthusiasm and everything is cut and dry. Hoping this will change for all future brides. There are so many options this can discourage brides from booking. Overall, pretty venue.
Business response:
Good Afternoon! Thank you so much for your kind words about our venue! We are very excited about Hidden Pines Chapel & how absolutely beautiful it is going to be. We thank you for providing feedback on our staff. We are sorry that you feel we did not have genuine interest in your wedding day, as we whole heartedly care about our couples & their wedding days. We absolutely want everyone to have a positive experience with our venue & all of our Walters Wedding Estates venues. Please feel free to call me personally to discuss a... read more
We just had a wedding held at Hidden Pines Chapel Hill a week ago. We had a bad experience with our experience day of due to the lack of coordination with individuals working day of. The venue coordinator did not deliver the right information causing many day of details to be missed. There were missing items such as easels, tables for dessert table, cheeseboard table and no welcome drinks. The bathrooms were dirty, food was not delivered out in time. Some guests did not have salads and some were already finished with their e... read more
I recently had my wedding here, what was promised an “exceptional experience” was far from it 👎🏻 To start off many of my texts/emails were never responded from Adam “coordinator” or Karissa “lady that gets you to sign contract” disappears once contract is signed! We got the most expensive package (elite) But when it was time for the rehearsal Adam forgot about us and we had to practice outside in humid heat followed by a crazy storm soon after. Our plans for a rehearsal dinner were ruined. As things could not get worse we ... read more
Business response:
Hi Beatriz. We hate to hear that you feel you received anything less than an exceptional experience. Unfortunately, there was a misunderstanding about the date of rehearsal, but we hope the accommodations made on your wedding day by Adam made the flow of events as smooth as possible. We do not cut the cake without permission of the bride and groom, and thus we hate to hear that you experienced a moment that is not part of our standard protocol. With our team working effortlessly to provide the best experience, we were able t... read more
BEWARE of signing a contract with this venue. Due to the COVID-19 crisis, we are having to postpone our wedding until a later date. A vast majority of the guests may not be able to attend. Hidden Pines is NOT willing to discuss ANY amount of refund for guests that do not attend. This company is taking a hard stance on maintaining their contracts when most other businesses are doing everything possible to accommodate their customers during this state of national emergency. Such a sad state we live in that brides and grooms ar... read more
Business response:
We hear you and we understand the stress & impact this pandemic is creating for couples such as yourself. That is why as a company we are offering postponements for no additional costs to our couples. We are doing everything to ensure our couples are taken care of at this time but also to ensure that we stay in business and can service weddings like yours in the coming months. The health & safety of our couples, vendors, and team members is our #1 priority in any decision we make. Please know our team is here to answer your ... read more
I have thought not to review this venue, but it has been over a month since my daughter’s wedding and I cannot keep my thoughts to myself. The venue it self is beautiful. But there are issues with Hidden Pines: Either our DJ’s system was the issue or the room it self . Music seemed to echo, & I could not hear my husband’s speech. The coordinator was very pushie, and she was told to not be. The food was not visible appealing. The green beans were salty, and looked and did not taste like they were fresh. The NY stripe looked l... read more
Business response:
Hi Donna, First and foremost, we want to say congratulations to your daughter on her marriage! We are sorry to hear about this happening. Our Executive Chef and Venue Manager had conversations with your husband to discuss these concerns. Our Executive Chef discussed reconciliation options with your husband. He told us he completely understood and we haven't heard anything since that conversation. Thank you, Hidden Pines Management
Frequently asked questions about Hidden Pines Chapel | Highland Village
How is Hidden Pines Chapel | Highland Village rated?
Hidden Pines Chapel | Highland Village has a 4.6 star rating with 534 reviews.
When is Hidden Pines Chapel | Highland Village open?
Hidden Pines Chapel | Highland Village is open now. It will close at 7:00 p.m.