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Hidden Pines Chapel | Highland Village
- Wedding Chapels
- Highland Village, TX
About this business
Location details
2380 Nelson Pkwy, Highland Village, TX, 75077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I loved the venue it was beautiful but unfortunately that's as far as my positive review goes. I used milestone catering/Oliver's fine dining for my caterer as the venue was going to charge more to use a different caterer. I paid to have their bartender and had to pay extra because their package had the bartender leaving an hour before the wedding was over. I wanted to have the plates and glasses set on the table (did not need to have food or glasses filled as my guests could walk through the buffet themselves to be less tro... read more
Business response:
Hi Kolby and Dillon, First and foremost, Congrats on your marriage! We wanted to thank you for sharing your feedback with us as it always helps us grow with our performance and presentation. We appreciate your kind words about the venue and wanted to address your concerns. Please also feel free to reach out to us or the Caterer directly if you have further questions. As a Venue, we do offer very competitively priced packages for the Venue and Bar Packages. We do have several options for adding on time to your bar and your ve... read more
I am giving this venue 1 star because I was given a bad experience from the moment of interaction with their associates. As I was walking toward the office, the associate walked out and gave us a snotty "may we help you?" I explained to her that we were here to tour the venue, we were running late due to construction and heavy traffic on the way there. The lady walked into the office and walked back out ignoring us and greeting the couple behind us. Not only this but the venue booked my wedding date and never gave my prior n... read more
Business response:
Donni, I apologize you feel this way about our Venue. We completely understand there being traffic and construction on your drive from Houston. As there were several tours booked today, we did our best to make the most of your time and offered another tour time. We wish you all the best with your wedding planning! Please reach out if we can do anything to help! - Hidden Pines Chapel Management
I truly hate to leave a bad review for this venue simply because the building is IMMACULATE. However, I was the bride of a disastrous wedding and planning experience at Hidden Pines Chapel. Let me explain in bullet points because my real review exceeded the character limit: -Venue wasn't finished on time, leaving us 3 months out without seeing the venue. -The staff was rude and not willing to work around other peoples' schedules even during their business hours. -Tania (Venue Coordinator) had no idea what she was doing, she... read more
Business response:
Hi Alexx, Thank you for giving us feedback as we truly value it to learn and grow as a company. Thank you for the kind words about the beauty of our Venue. We are sorry to hear your experience was not ideal. The Venue was completed in September and we were servicing weddings during the weekends you were wanting to come see the Venue. We were being respectful to those clients (just as we were to you on your wedding day) to not hold meetings during their event times. The city does have limitations on smoke sticks that you want... read more
If you are considering Hidden Pines for your wedding venue, I highly encourage you to read this summary of events from our wedding before you do so- I was incredibly disappointed in Hidden Pines Chapel and their staff. -The family requested that 8 chairs be at each table. HP called and said that 10 chairs would be used because they didn't have storage space for the extras. A brand new wedding venue with no storage space? -They don't own a piano. Fine, but they wouldn't even let us leave the piano there overnight, so the f... read more
Business response:
Hello Garen, Thanks for your kind words about our Venue and saying it is beautiful! We hope that any future couples who have any concerns or questions about this review contact us directly as this review is not from the bride or groom. Garen, I apologize that you feel this way about our Venue. We wanted to address a few of your concerns and we would also be happy to talk to Hailey (the bride) and Tanner (the groom) in response to their personal concerns. They can absolutely contact us directly and we would be happy to discus... read more
Frequently asked questions about Hidden Pines Chapel | Highland Village
How is Hidden Pines Chapel | Highland Village rated?
Hidden Pines Chapel | Highland Village has a 4.6 star rating with 528 reviews.
When is Hidden Pines Chapel | Highland Village open?
Hidden Pines Chapel | Highland Village is closed now. It will open at 8:00 a.m.