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Hollywood Feed
- Pet Stores
- Birmingham, AL
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Birmingham, AL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members... read more
Location details
230 Doug Baker Blvd, Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Employees were more engaged in talking to each other while I was checking out then paying attention to the customers.
Business response:
Thank you for taking the time to reach out to us, Terri. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Hoover location seem to have missed the mark. I have made sure to elevate your complaint to the Regional Manager of this location, Joy, so that they can address this matter with th... read more
I always receive great customer service even with me using the curbside service right now
Business response:
Thank you so much for this great feedback! We are thrilled to hear you are enjoying our newest service, Curbside Pickup! We hope to see you back again soon!
Employees were more engaged in talking to each other while I was checking out then paying attention to the customers.
Business response:
Thank you for taking the time to reach out to us, Terri. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Hoover location seem to have missed the mark. I have made sure to elevate your complaint to the Regional Manager of this location, Joy, so that they can address this matter with th... read more
I always receive great customer service even with me using the curbside service right now
Business response:
Thank you so much for this great feedback! We are thrilled to hear you are enjoying our newest service, Curbside Pickup! We hope to see you back again soon!
Going into Hollywood Feed is always a pleasant experience. I went in the other day to get dog food. Kaci greeted me, helped with my dog food, confirmed we were good with flea/tick treatment. Then she carried the dog food to my car. Kaci is definitely an asset to Hollywood Feed. Good job Hollywood on hiring people who care!!!
Business response:
We’re very proud of the compliment on our team member, Kaci. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and that users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
The associate helped me pick out a harness and fit it on my dog. She also helped me pick out the right bones. Excellent customer service!
Business response:
Claire, thank you so much for your great review! It is always great to hear of a wonderful experience had at one of our locations. Great customer service is always something our associates strive for and we are happy to have such great feedback! We hope to see you and your pup again soon!
Always helpful courteous service.
Business response:
Thank you for the wonderful review, Robert! Our team seeks to provide the finest level of service achievable, and we are happy to have such great feedback! We hope to see you again soon!
The associate helped me pick out a harness and fit it on my dog. She also helped me pick out the right bones. Excellent customer service!
Business response:
Claire, thank you so much for your great review! It is always great to hear of a wonderful experience had at one of our locations. Great customer service is always something our associates strive for and we are happy to have such great feedback! We hope to see you and your pup again soon!
Great customer service
Business response:
Thank you for the wonderful review, Vicki! Our team seeks to provide the finest level of service achievable, and we are happy to have such great feedback! We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 863 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.