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Hollywood Feed
- Pet Stores
- Birmingham, AL
About this business
Location details
230 Doug Baker Blvd, Birmingham, AL, 35242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I was attempting to purchase a case of dog treats for the listed case price which was on a sticker. It didn’t strike me until I was walking out that I was charged different than what was on the box. I asked the person helping me and through his review he stated the price was incorrect on the box and tore it off. Most companies would honor the price because it is their mistake but not here. I wasn’t offered anything for my trouble just an explanation that somebody made a calculation error. I am not saying I should have be... read more
Business response:
Sean, thank you for taking the time to leave a review. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Hoover (Lee Branch) store as it appears we've dropped the ball. We do train our staff to help every customer in the best way possible because at Hollywood Feed we value every customer and believe in doing what is right. We have spoken w... read more
Can't get the webpage to respond
Business response:
Thank you so much for bringing this issue to our attention, Billy. We apologize for any inconvenience you may be experiencing on our website! Please reach out to our team at 888-816-8691 so we can discuss what issues you are experiencing and get this resolved for you as quickly as we can!
Can't get the webpage to respond
Business response:
Thank you so much for bringing this issue to our attention, Billy. We apologize for any inconvenience you may be experiencing on our website! Please reach out to our team at 888-816-8691 so we can discuss what issues you are experiencing and get this resolved for you as quickly as we can!
Didn’t have product in stock we wanted.
Business response:
Robert, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your review indicates that we have room to improve, so we would love to hear more about your recent visit and the product that we did not have in stock. If this is a product we normally carry, our team can always search for it across all of our locations, and get it transferred to your store. This process may take a few days, but we would be happy to get the product in for you! Thi... read more
Didn’t have product in stock we wanted.
Business response:
Robert, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your review indicates that we have room to improve, so we would love to hear more about your recent visit and the product that we did not have in stock. If this is a product we normally carry, our team can always search for it across all of our locations, and get it transferred to your store. This process may take a few days, but we would be happy to get the product in for you! Thi... read more
I was very disappointed with service @ this location. I have been a customer for over 6 years in 5 states. No greeting, moved ladder and product off floor to get to my dog food. ellie reid
Business response:
Thank you for taking the time to leave us a review, Ellen! At Hollywood Feed, we take all customer feedback seriously, especially negative, as it helps our company to learn and improve. Providing a excellent service for all our customers is a top priority for our team, so I sincerely apologize for the experience you recently had in our store. This has been escalated to the regional manager for this location, Joy, so she can address and correct this issue with our team. If you would like to reach out to her directly about... read more
I was very disappointed with service @ this location. I have been a customer for over 6 years in 5 states. No greeting, moved ladder and product off floor to get to my dog food. ellie reid
Business response:
Thank you for taking the time to leave us a review, Ellen! At Hollywood Feed, we take all customer feedback seriously, especially negative, as it helps our company to learn and improve. Providing a excellent service for all our customers is a top priority for our team, so I sincerely apologize for the experience you recently had in our store. This has been escalated to the regional manager for this location, Joy, so she can address and correct this issue with our team. If you would like to reach out to her directly about... read more
can you remove me from this email list and use my other email address
Business response:
Susan, thank you so much for the five-star review. We would be happy to change your e-mail address on file. You are welcome to e-mail us at bark@hollywoodfeed.com so that we can properly address your request. Thank you so much!
can you remove me from this email list and use my other email address
Business response:
Susan, thank you so much for the five-star review. We would be happy to change your e-mail address on file. You are welcome to e-mail us at bark@hollywoodfeed.com so that we can properly address your request. Thank you so much!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 946 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.