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Hollywood Feed
- Pet Stores
- Coppell, TX
About this business
Location details
120 S Denton Tap Rd, #460, Coppell, TX, 75019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I received GREAT customer service. The prices are exorbitantly high and same items available from other suppliers are $3-$6 more for same product. Your prices are not sustainably affordable in this economy.
Business response:
Todd, thank you for taking the time to write us a review! Please contact our Customer Service Team at bark@hollywoodfeed.com or 888-816-8691 to let us know the product(s) you were interested in, and where you have found a price that is better than ours. Hollywood Feed has a price-match guarantee if there are other retailers selling at a lower price. We also have a merchandising team that works hard to ensure that we are providing the best products at the best prices, and our store associates and customer service team are alw... read more
Every time I enter the store, the clerks are either not wearing a mask or are wearing it on their chins. I have just about reached the point where I'm not sure I will return.
Business response:
Thank you for taking the time to leave us a review, Jana! I'm so sorry to hear our team was lax on wearing masks in our store while you were there! We do require our employees to wear masks at all times for safety measures, in addition to extra cleaning measures in compliance with CDC guidelines, so we thank you for bringing this to our attention. The regional manager for this location, Tom, has addressed and corrected this issue with our staff. Again, I apologize for your recent experiences and thank you for this opport... read more
Every time I enter the store, the clerks are either not wearing a mask or are wearing it on their chins. I have just about reached the point where I'm not sure I will return.
Business response:
Thank you for taking the time to leave us a review, Jana! I'm so sorry to hear our team was lax on wearing masks in our store while you were there! We do require our employees to wear masks at all times for safety measures, in addition to extra cleaning measures in compliance with CDC guidelines, so we thank you for bringing this to our attention. The regional manager for this location, Tom, has addressed and corrected this issue with our staff. Again, I apologize for your recent experiences and thank you for this opport... read more
Employees provide wrong info for the last purchase and keep confusing the customer. Worst experience ever!
Employees provide wrong info for the last purchase and keep confusing the customer. Worst experience ever!
A couple weeks ago while entering your store I observed a young couple with two school-age kids read the posted sign about masks being required and then enter the store WITHOUT masks. None of the employees on duty informed the parents to put masks on. When I inquired of the cashier if masks were required for everyone, she confirmed yes, that masks were required for everyone. When I pointed out the couple with her children who were not wearing masks, she shrugged her shoulders and said, “Oh. Well, I’ll tell them when they che... read more
Business response:
Thank you for taking the time to leave us a review. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against Novel Coronavirus SARS-CoV-2, the Cause of COVID-19. We do require all associates, at all locations,... read more
A couple weeks ago while entering your store I observed a young couple with two school-age kids read the posted sign about masks being required and then enter the store WITHOUT masks. None of the employees on duty informed the parents to put masks on. When I inquired of the cashier if masks were required for everyone, she confirmed yes, that masks were required for everyone. When I pointed out the couple with her children who were not wearing masks, she shrugged her shoulders and said, “Oh. Well, I’ll tell them when they che... read more
Business response:
Thank you for taking the time to leave us a review. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against Novel Coronavirus SARS-CoV-2, the Cause of COVID-19. We do require all associates, at all locations,... read more
Guy working barely said 2 words to me when I came in and when I asked about a product and if they have other sizes he just said “no.” I am a new dog owner and he was not very helpful.
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Coppell location seem to have missed the mark. It is never our intent to make our customers feel any less than welcome, so we do apologize for this experience. I have made sure to elevate... read more
Guy working barely said 2 words to me when I came in and when I asked about a product and if they have other sizes he just said “no.” I am a new dog owner and he was not very helpful.
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Coppell location seem to have missed the mark. It is never our intent to make our customers feel any less than welcome, so we do apologize for this experience. I have made sure to elevate... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,076 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.