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Hollywood Feed
- Pet Stores
- Coppell, TX
About this business
Location details
120 S Denton Tap Rd, #460, Coppell, TX, 75019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Employees provide wrong info for the last purchase and keep confusing the customer. Worst experience ever!
Employees provide wrong info for the last purchase and keep confusing the customer. Worst experience ever!
A couple weeks ago while entering your store I observed a young couple with two school-age kids read the posted sign about masks being required and then enter the store WITHOUT masks. None of the employees on duty informed the parents to put masks on. When I inquired of the cashier if masks were required for everyone, she confirmed yes, that masks were required for everyone. When I pointed out the couple with her children who were not wearing masks, she shrugged her shoulders and said, “Oh. Well, I’ll tell them when they che... read more
Business response:
Thank you for taking the time to leave us a review. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against Novel Coronavirus SARS-CoV-2, the Cause of COVID-19. We do require all associates, at all locations,... read more
A couple weeks ago while entering your store I observed a young couple with two school-age kids read the posted sign about masks being required and then enter the store WITHOUT masks. None of the employees on duty informed the parents to put masks on. When I inquired of the cashier if masks were required for everyone, she confirmed yes, that masks were required for everyone. When I pointed out the couple with her children who were not wearing masks, she shrugged her shoulders and said, “Oh. Well, I’ll tell them when they che... read more
Business response:
Thank you for taking the time to leave us a review. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against Novel Coronavirus SARS-CoV-2, the Cause of COVID-19. We do require all associates, at all locations,... read more
Guy working barely said 2 words to me when I came in and when I asked about a product and if they have other sizes he just said “no.” I am a new dog owner and he was not very helpful.
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Coppell location seem to have missed the mark. It is never our intent to make our customers feel any less than welcome, so we do apologize for this experience. I have made sure to elevate... read more
Guy working barely said 2 words to me when I came in and when I asked about a product and if they have other sizes he just said “no.” I am a new dog owner and he was not very helpful.
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Coppell location seem to have missed the mark. It is never our intent to make our customers feel any less than welcome, so we do apologize for this experience. I have made sure to elevate... read more
Came out with wrong order, wasn’t friendly, pants were bagging down showing underwear. Not a good experience. Previously I was told by employee to get my puppy away from her dog, behind the counter. Rude!
Business response:
Thank you for taking the time to leave us a review, Teresa! We always appreciate customer feedback, as it helps us to learn and grow. Here at Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. This will be escalated to the regional manager, Tom, so he can take the appropriate action with our team. If you would like to reach out to Tom directly, please email him at tomburke@hollywoodfeed.com with details regarding you... read more
Came out with wrong order, wasn’t friendly, pants were bagging down showing underwear. Not a good experience. Previously I was told by employee to get my puppy away from her dog, behind the counter. Rude!
Business response:
Thank you for taking the time to leave us a review, Teresa! We always appreciate customer feedback, as it helps us to learn and grow. Here at Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. This will be escalated to the regional manager, Tom, so he can take the appropriate action with our team. If you would like to reach out to Tom directly, please email him at tomburke@hollywoodfeed.com with details regarding you... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,065 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.