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Hollywood Feed
- Pet Stores
- Plano, TX
About this business
Location details
4909 W Park Blvd, #173, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Excellent service and extremely knowledgeable about products.
Business response:
Thank you so much for your stellar review, Gayla! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Always a pleasant experience!
Business response:
Betty, thank you for the kind review. We appreciate you coming by our Park/Preston store. This team always goes above and beyond for our customers. Thank you for being a part of the Hollywood Feed family! Come back to see us again soon!
The best products and very, very helpful staff.
Business response:
Jim, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
When this store first opened the customer service was unbelievable. There were two guys there that I remember. One was Andrew and I think the 2nd was Shawn or Shane. However, after they left the service really dropped. The employees were not nearly as friendly or helpful. The company as a whole is a little shady as well. They do a 10% markup for curbside pickup. That's crazy. I'm not going in the store so you are charging me a 10% markup to walk it out to my car??? Fortunately, the service has recently gotten better. ... read more
Business response:
Paul, thank you for taking the time to leave us your feedback! We're always looking for areas to improve, so we appreciate your time. We are sorry to hear you have been disappointed with our customer service over the past six months. We always strive to have the best customer service in the industry, so we apologize for your poor experiences. I will be escalating your comments to the Regional Manager over this location, Jana, so she can address this with the team. If you'd like, you can reach out to Jana directly via email a... read more
When this store first opened the customer service was unbelievable. There were two guys there that I remember. One was Andrew and I think the 2nd was Shawn or Shane. However, after they left the service really dropped. The employees were not nearly as friendly or helpful. The company as a whole is a little shady as well. They do a 10% markup for curbside pickup. That's crazy. I'm not going in the store so you are charging me a 10% markup to walk it out to my car??? Fortunately, the service has recently gotten better. ... read more
Business response:
Paul, thank you for taking the time to leave us your feedback! We're always looking for areas to improve, so we appreciate your time. We are sorry to hear you have been disappointed with our customer service over the past six months. We always strive to have the best customer service in the industry, so we apologize for your poor experiences. I will be escalating your comments to the Regional Manager over this location, Jana, so she can address this with the team. If you'd like, you can reach out to Jana directly via email a... read more
Friendly employees & they always have what I need!
Business response:
Stephanie, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Very informative, knowledgeable, always willing to help. This is with every employee!
Business response:
Wendy, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Friendly employees & they always have what I need!
Business response:
Stephanie, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Very informative, knowledgeable, always willing to help. This is with every employee!
Business response:
Wendy, thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,722 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.