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Hollywood Feed
- Pet Stores
- Plano, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Plano, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members to c... read more
Location details
4909 W Park Blvd, #173, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Excellent service and extremely knowledgeable about products.
Business response:
Thank you so much for your stellar review, Gayla! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
My first visit, the guy who checked me out wasn’t very friendly but this time the girl who help was only there to help them out. But she made it a nice visit. To bad they won't switch her out with him.
Business response:
Thank you Shannon for this feedback. Our Park/Preston store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We are happy that one of our awesome team members made your next shopping experience a great one! We would love additional feedback about your previous experience to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate... read more
The best products and very, very helpful staff.
Business response:
Jim, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
Excellent service and extremely knowledgeable about products.
Business response:
Thank you so much for your stellar review, Gayla! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon!
Always a pleasant experience!
Business response:
Betty, thank you for the kind review. We appreciate you coming by our Park/Preston store. This team always goes above and beyond for our customers. Thank you for being a part of the Hollywood Feed family! Come back to see us again soon!
My first visit, the guy who checked me out wasn’t very friendly but this time the girl who help was only there to help them out. But she made it a nice visit. To bad they won't switch her out with him.
Business response:
Thank you Shannon for this feedback. Our Park/Preston store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We are happy that one of our awesome team members made your next shopping experience a great one! We would love additional feedback about your previous experience to ensure your next visit is better than your last! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements. We appreciate... read more
The best products and very, very helpful staff.
Business response:
Jim, thank you for your superb review! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. We look forward to seeing you again soon!
When this store first opened the customer service was unbelievable. There were two guys there that I remember. One was Andrew and I think the 2nd was Shawn or Shane. However, after they left the service really dropped. The employees were not nearly as friendly or helpful. The company as a whole is a little shady as well. They do a 10% markup for curbside pickup. That's crazy. I'm not going in the store so you are charging me a 10% markup to walk it out to my car??? Fortunately, the service has recently gotten better. ... read more
Business response:
Paul, thank you for taking the time to leave us your feedback! We're always looking for areas to improve, so we appreciate your time. We are sorry to hear you have been disappointed with our customer service over the past six months. We always strive to have the best customer service in the industry, so we apologize for your poor experiences. I will be escalating your comments to the Regional Manager over this location, Jana, so she can address this with the team. If you'd like, you can reach out to Jana directly via email a... read more
When this store first opened the customer service was unbelievable. There were two guys there that I remember. One was Andrew and I think the 2nd was Shawn or Shane. However, after they left the service really dropped. The employees were not nearly as friendly or helpful. The company as a whole is a little shady as well. They do a 10% markup for curbside pickup. That's crazy. I'm not going in the store so you are charging me a 10% markup to walk it out to my car??? Fortunately, the service has recently gotten better. ... read more
Business response:
Paul, thank you for taking the time to leave us your feedback! We're always looking for areas to improve, so we appreciate your time. We are sorry to hear you have been disappointed with our customer service over the past six months. We always strive to have the best customer service in the industry, so we apologize for your poor experiences. I will be escalating your comments to the Regional Manager over this location, Jana, so she can address this with the team. If you'd like, you can reach out to Jana directly via email a... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 5 star rating with 1,486 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.