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Hollywood Feed
- Pet Stores
- Atlanta, GA
About this business
Location details
3535 Northside Pkwy NW, 8B, Atlanta, GA, 30327, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Usually every location I’ve been to the staff has been very helpful. My last visit to this location was a complete disappointment. The one male staff member bee lined to the back as he was arch me lug a large dog food bag up front. Neither team member on the floor that I saw were people whom I usually see at the Northside Drive location. The cashier this time didn’t offer to assist. Not the service I am used to from your staff. I will make a point of going to the sandy springs GA store from now on as the team there (especia... read more
Business response:
Angela, thank you for taking the time to reach out to us. I am incredibly sorry to hear that our West Paces Ferry staff members haven't lived up to our high standard of customer care and service during your most recent visit. Our staff strives to provide the best possible customer service in the industry, and feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I have made sure to escalate your complaint to the Regional Manager of this location, George Oakes, so that he ca... read more
Thanks for the quick delivery, but the package was delivered to the wrong address. i had to retrieve it from my neighbor
Business response:
Jonathan, thank you for reaching out to us. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your delivery experiences as it appears we've dropped the ball. We do train our staff on being accurate and diligent on Same Day Delivery. This service is for the convenience of all of our wonderful customers. We have researched and investigated your deliveries, along with others, ... read more
Thanks for the quick delivery, but the package was delivered to the wrong address. i had to retrieve it from my neighbor
Business response:
Jonathan, thank you for reaching out to us. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your delivery experiences as it appears we've dropped the ball. We do train our staff on being accurate and diligent on Same Day Delivery. This service is for the convenience of all of our wonderful customers. We have researched and investigated your deliveries, along with others, ... read more
I was Very disheartened that your employees were not wearing masks or gloves. I will not go back into your store again.
Business response:
Thank you for taking the time to reach out to us, Robin. I am sorry to hear that your recent visit to one of our locations did not meet your standard. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against N... read more
I was Very disheartened that your employees were not wearing masks or gloves. I will not go back into your store again.
Business response:
Thank you for taking the time to reach out to us, Robin. I am sorry to hear that your recent visit to one of our locations did not meet your standard. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every hour, especially in areas that are touched more – with registered antimicrobial products for use against N... read more
There is a blonde lady who works there that has provided horrible customer service on multiple accounts. I used to love shopping here, but I won’t be coming back.
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We strive to create a positive customer experience and to do what is right by our customers. I am sorry to hear about your recent experience at this location. I have reached out to the store's Regional Manager. He will be investigating the concerns and discussing this with the staff at this location. If you would like ... read more
There is a blonde lady who works there that has provided horrible customer service on multiple accounts. I used to love shopping here, but I won’t be coming back.
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We strive to create a positive customer experience and to do what is right by our customers. I am sorry to hear about your recent experience at this location. I have reached out to the store's Regional Manager. He will be investigating the concerns and discussing this with the staff at this location. If you would like ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 388 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.