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Hollywood Feed
- Pet Stores
- Frisco, TX
About this business
Location details
1618 FM 423, Suite 300, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
When my cat and dog account was merged early this year I did not get credit for all of the food I had purchased. When we met our bonus amount, We didn’t qualify for the same size dog food we had been buying but instead it was smaller. I don’t know that I will stay with Hollywood Feed or go with another company, going forward. I know it petty, but it shouldn’t be set up with one set of rules only to change the rules in the middle of the game. Maybe I should have used two separate phone numbers, but then that would have been a... read more
Business response:
Tricia, thank you for taking the time to leave a review and reach out to us! Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. For example, with Fromm, you can redeem your discount after 12 purchases of dog and cat food (cases of cans or bags of dry food). If you buy a small bag of cat food half the time, and a large bag of dog food the other half, you would receive a coupon averaging the amount spent over those ... read more
When my cat and dog account was merged early this year I did not get credit for all of the food I had purchased. When we met our bonus amount, We didn’t qualify for the same size dog food we had been buying but instead it was smaller. I don’t know that I will stay with Hollywood Feed or go with another company, going forward. I know it petty, but it shouldn’t be set up with one set of rules only to change the rules in the middle of the game. Maybe I should have used two separate phone numbers, but then that would have been a... read more
Business response:
Tricia, thank you for taking the time to leave a review and reach out to us! Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. For example, with Fromm, you can redeem your discount after 12 purchases of dog and cat food (cases of cans or bags of dry food). If you buy a small bag of cat food half the time, and a large bag of dog food the other half, you would receive a coupon averaging the amount spent over those ... read more
I used to love this store, but the attitude of the staff has changed. They are snippy and act like it is my privilege to shop there. I now take my business (which is substantial, by the way) to Woof. I travel 1/2 hour now for my Answers products, but Woof is willing to order whatever I need. No more Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Judith! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company learn and improve. I'm terribly sorry to hear your experiences at our Little Elm location have become less than exceptional. It is never our intention to make our customers feel unwelcome in our stores, so I have escalated this to the regional manager, Sharon, so she can address this issue with our staff and correct it. Please reach out to Sharon through her email, sh... read more
I used to love this store, but the attitude of the staff has changed. They are snippy and act like it is my privilege to shop there. I now take my business (which is substantial, by the way) to Woof. I travel 1/2 hour now for my Answers products, but Woof is willing to order whatever I need. No more Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Judith! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company learn and improve. I'm terribly sorry to hear your experiences at our Little Elm location have become less than exceptional. It is never our intention to make our customers feel unwelcome in our stores, so I have escalated this to the regional manager, Sharon, so she can address this issue with our staff and correct it. Please reach out to Sharon through her email, sh... read more
Everything was great until I got a pushy lecture about the type of brand and food I feed my dogs and cats. My husband and most of our friends work in the veterinary field. I know what I feed my dogs is good for them and I know what I can and can’t feed my fur babies. I didn’t appreciate the attempt to shame me and convert me into a “grain free” diet feeder for my pets. Which, BTW already has medically been proven to cause heart failure to many dogs that don’t normally get heart problems. Grain free is NOT healthy for all dog... read more
Business response:
Thank you for taking the time to leave us a review, Ofelia! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. It is never our intention to lecture or shame our customers regarding their choice of diet for their fur-babies. While the FDA's report indicates they have not found c... read more
Everything was great until I got a pushy lecture about the type of brand and food I feed my dogs and cats. My husband and most of our friends work in the veterinary field. I know what I feed my dogs is good for them and I know what I can and can’t feed my fur babies. I didn’t appreciate the attempt to shame me and convert me into a “grain free” diet feeder for my pets. Which, BTW already has medically been proven to cause heart failure to many dogs that don’t normally get heart problems. Grain free is NOT healthy for all dog... read more
Business response:
Thank you for taking the time to leave us a review, Ofelia! We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience as it appears we've dropped the ball. It is never our intention to lecture or shame our customers regarding their choice of diet for their fur-babies. While the FDA's report indicates they have not found c... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,368 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.