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Hollywood Feed
- Pet Stores
- Frisco, TX
About this business
Location details
1618 FM 423, Suite 300, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Great customer service
Great customer service
Love this store and it's products! Customer service cannot be beat. Dee Dee is amazing and always goes above and beyond to make us feel welcome. People like her make our visits easy and fun.
Our puppies first cut. Cavapoo. Thank you for the amazing work you do.. Maggie is beautiful and we owe it to your Staff members in the grooming department. I say thank you. “Girls/ladies “. Namaste. Tom Smith. ☀️
Business response:
We greatly appreciate your trust in our grooming team for Maggie's first cut. Thrilled our staff made your Cavapoo beautiful!
Great service. Busy and you need more cashiers
Business response:
Patti, thank you so much for taking the time to leave your feedback with us. Our team strives to have the best customer service, and we love to hear that we provided that at our Little Elm location. In regards to your complaint, I will send your review to the regional manager, Sharon Wallace, to let her team know about your experience and to see what she can do about your concern. I'm so sorry to hear you were not satisfied by the atmosphere we try to create: one with employees that can be equally attentive to all of our cus... read more
Great service. Busy and you need more cashiers
Business response:
Patti, thank you so much for taking the time to leave your feedback with us. Our team strives to have the best customer service, and we love to hear that we provided that at our Little Elm location. In regards to your complaint, I will send your review to the regional manager, Sharon Wallace, to let her team know about your experience and to see what she can do about your concern. I'm so sorry to hear you were not satisfied by the atmosphere we try to create: one with employees that can be equally attentive to all of our cus... read more
When my cat and dog account was merged early this year I did not get credit for all of the food I had purchased. When we met our bonus amount, We didn’t qualify for the same size dog food we had been buying but instead it was smaller. I don’t know that I will stay with Hollywood Feed or go with another company, going forward. I know it petty, but it shouldn’t be set up with one set of rules only to change the rules in the middle of the game. Maybe I should have used two separate phone numbers, but then that would have been a... read more
Business response:
Tricia, thank you for taking the time to leave a review and reach out to us! Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. For example, with Fromm, you can redeem your discount after 12 purchases of dog and cat food (cases of cans or bags of dry food). If you buy a small bag of cat food half the time, and a large bag of dog food the other half, you would receive a coupon averaging the amount spent over those ... read more
When my cat and dog account was merged early this year I did not get credit for all of the food I had purchased. When we met our bonus amount, We didn’t qualify for the same size dog food we had been buying but instead it was smaller. I don’t know that I will stay with Hollywood Feed or go with another company, going forward. I know it petty, but it shouldn’t be set up with one set of rules only to change the rules in the middle of the game. Maybe I should have used two separate phone numbers, but then that would have been a... read more
Business response:
Tricia, thank you for taking the time to leave a review and reach out to us! Our Frequent Feeder program works by averaging the purchases made under a particular brand over time and taking the average amount off of your redeemable purchase. For example, with Fromm, you can redeem your discount after 12 purchases of dog and cat food (cases of cans or bags of dry food). If you buy a small bag of cat food half the time, and a large bag of dog food the other half, you would receive a coupon averaging the amount spent over those ... read more
I used to love this store, but the attitude of the staff has changed. They are snippy and act like it is my privilege to shop there. I now take my business (which is substantial, by the way) to Woof. I travel 1/2 hour now for my Answers products, but Woof is willing to order whatever I need. No more Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Judith! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company learn and improve. I'm terribly sorry to hear your experiences at our Little Elm location have become less than exceptional. It is never our intention to make our customers feel unwelcome in our stores, so I have escalated this to the regional manager, Sharon, so she can address this issue with our staff and correct it. Please reach out to Sharon through her email, sh... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,390 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 10:00 a.m.