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Hollywood Feed
- Pet Stores
- Allen, TX
About this business
Location details
1314 W McDermott Dr, Suite 180, Allen, TX, 75013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Sept 9, 2025 Title: From Excellent to Extremely Disappointing I’ve been a loyal Hollywood Feed customer for years and always had excellent service—fast, reliable, and professional. Sadly, my recent experiences have been the opposite. Packaging: Shipments that once arrived in Hollywood Feed’s branded boxes now show up in oversized Home Depot–labeled boxes. My most recent order came in a busted open, crushed, and moldy box. Filler Material: To make matters worse, the box was stuffed with over 100 random nursing home pamphl... read more
Business response:
Thank you for reaching out and for being a loyal Hollywood Feed customer over the years. We deeply regret that your recent experiences have not lived up to the high standard you’ve come to expect from us. First and foremost, I want to sincerely apologize for the condition in which your last order arrived. A busted, moldy box and unrelated filler materials are absolutely unacceptable, and we understand how frustrating and disappointing this must have been—especially after years of reliable service. Please know that we’ve im... read more
i placed an order for curbside pickup. I called the number on the window but it just rolled over into a corporate-type automated voicemail system. I finally gave up and went inside. They were not busy. They had pulled thr dog food for me and it was on a shelf by the register. They handed it to me and I left. I had left a tip online for the service. I lost that. It was only a dollar but it was for a service that I didn't receive.
Very disappointed in the frequent feeder program. I thought it was buy 12 and get the next one FREE. Nope! Had to pay $5.00 for the so called free bag. After spending over $440 for the bags of dog food, you don't expect to then be charged $5.
Business response:
Thank you Ed for your feedback. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service. Our Hollywood Feed Frequent Feeder Program shows our appreciation by giving you a credit towards a bag of food after a certain amount of qualifying purchases. For example, with Fromm, you can redeem your discount after 12 purchases of dog food (cases of cans or bags of dry food). If you buy a small bag half the time,... read more
Very disappointed in the frequent feeder program. I thought it was buy 12 and get the next one FREE. Nope! Had to pay $5.00 for the so called free bag. After spending over $440 for the bags of dog food, you don't expect to then be charged $5.
Business response:
Thank you Ed for your feedback. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. At Hollywood Feed, we take pride in providing excellent customer service. Our Hollywood Feed Frequent Feeder Program shows our appreciation by giving you a credit towards a bag of food after a certain amount of qualifying purchases. For example, with Fromm, you can redeem your discount after 12 purchases of dog food (cases of cans or bags of dry food). If you buy a small bag half the time,... read more
Very friendly staff and very helpful.
Business response:
Bobbie this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Great customer service is always something that we strive for and we are happy to have such great feedback! We'd love to learn more about how we could improve from 1-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!
Very friendly staff and very helpful.
Business response:
Bobbie this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Great customer service is always something that we strive for and we are happy to have such great feedback! We'd love to learn more about how we could improve from 1-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,397 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.