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Hollywood Feed
- Pet Stores
- Charleston, SC
About this business
Location details
1133 Savannah Hwy, Suite 540, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Friendly and knowledgeable staff!
Business response:
We appreciate this amazing review, Genevieve!!
The team members are always knowledgeable and helpful. The prices are reasonable for the quality.
Business response:
Thank you for this amazing review, Leah!! Our team attends monthly training's to stay informed to make spoiling your fur-babies as easy as possible!!
I traveled 30 miles to the store and arrived 10 minutes late because of traffic, an employee was leaving as I arrived but chose not to address me and entered her car and left. I had to return the next day to make my purchase. 120 miles of travel for a $25.00 collar. Not a happy customer of three years.
Business response:
Dalton, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry, and it's our policy that "If we're here, we're open." Therefore, I am sorry to hear that your initial trip to the West Ashley location did not meet our standard. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that she can address this ma... read more
I traveled 30 miles to the store and arrived 10 minutes late because of traffic, an employee was leaving as I arrived but chose not to address me and entered her car and left. I had to return the next day to make my purchase. 120 miles of travel for a $25.00 collar. Not a happy customer of three years.
Business response:
Dalton, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry, and it's our policy that "If we're here, we're open." Therefore, I am sorry to hear that your initial trip to the West Ashley location did not meet our standard. I have made sure to escalate your complaint to the Regional Manager of this location, Mary, so that she can address this ma... read more
I love the prices offered at Hollywood Feed, but there seems to be a lack of new products. Other local stores in the area have a smaller selection, but offer a wider variety because they bring in the newest and best products. Unfortunately, Hollywood feed's customer service is not as inviting as some of the other local shops. Even though I often get the same items, I am often not greeted when I come into the store. Usually, I have to wait at the register to checkout most of the time and sometimes when there isn't a line.... read more
Business response:
Sarah, thank you for taking the time to leave us this review. We always value feedback from our customers as it helps us to learn and improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your recent visit, so this will be escalated to the regional manager of that location, Mary, for her to address this issue with our team. If you would like to reach out directly about your visit to provide more details, please email her at marycarter... read more
I love the prices offered at Hollywood Feed, but there seems to be a lack of new products. Other local stores in the area have a smaller selection, but offer a wider variety because they bring in the newest and best products. Unfortunately, Hollywood feed's customer service is not as inviting as some of the other local shops. Even though I often get the same items, I am often not greeted when I come into the store. Usually, I have to wait at the register to checkout most of the time and sometimes when there isn't a line.... read more
Business response:
Sarah, thank you for taking the time to leave us this review. We always value feedback from our customers as it helps us to learn and improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your recent visit, so this will be escalated to the regional manager of that location, Mary, for her to address this issue with our team. If you would like to reach out directly about your visit to provide more details, please email her at marycarter... read more
Pressure to buy as soon as you walk in, every time. I came for food but wanted to look around and shop. Employee met me at door and asked to help me. I said no, thanks and tried to walk around and shop but they followed me talking about specials and pointing out items I wasn’t interested in. They insisted on getting the bag of food for me right then so I just stopped shopping and checked out. They are also the only “small pet business” in the area that doesn’t offer a military discount. I can get this food cheaper and with a... read more
Business response:
Thank you for taking the time to leave us a review, Ashley! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company to learn and improve. Our team strives to provide excellent service for every customer and never intend to harass or pressure our customers into a sale, so I sincerely apologize if our team's efforts came across as pushy or insincere. I have escalated this to the location's regional manager, Mary, so she can correct this issue with her team. If you'd like to reach out... read more
Pressure to buy as soon as you walk in, every time. I came for food but wanted to look around and shop. Employee met me at door and asked to help me. I said no, thanks and tried to walk around and shop but they followed me talking about specials and pointing out items I wasn’t interested in. They insisted on getting the bag of food for me right then so I just stopped shopping and checked out. They are also the only “small pet business” in the area that doesn’t offer a military discount. I can get this food cheaper and with a... read more
Business response:
Thank you for taking the time to leave us a review, Ashley! At Hollywood Feed, we take all feedback seriously, especially negative, as it helps our company to learn and improve. Our team strives to provide excellent service for every customer and never intend to harass or pressure our customers into a sale, so I sincerely apologize if our team's efforts came across as pushy or insincere. I have escalated this to the location's regional manager, Mary, so she can correct this issue with her team. If you'd like to reach out... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,167 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.