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Hollywood Feed
- Pet Stores
- Cumming, GA
About this business
Location details
3540 Keith Bridge Rd, Cumming, GA, 30041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
For several years I have wanted to order local. Recently there is a young man who seems kind of rude about any return and would not ask management about price matching. Recently ordered from Chewy again.
Business response:
We appreciate you taking the time to leave us with your feedback, Candice! We aim to provide the very best service to all of our guests, and I am terribly sorry to hear that you were not pleased with your last visit to our Keith Bridge location. We will gladly price match identical merchandise to online retailers, and I am so sorry you got the impression we would not do so. I have notified the regional manager of this location, Kelsie Pederson, and she has addressed the team about this. If you would like to reach out to her ... read more
Service has really gone downhill. Not sure what changed but it doesn't look like they are really focused on the same high quality level of service as they used to be
Business response:
Thank you for taking the time to leave us a review, Chris. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We do apologize for your latest experience at our Keith Bridge store. This will be escalated to the regional manager, Kelsie Humphreys, so... read more
Service has really gone downhill. Not sure what changed but it doesn't look like they are really focused on the same high quality level of service as they used to be
Business response:
Thank you for taking the time to leave us a review, Chris. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We do apologize for your latest experience at our Keith Bridge store. This will be escalated to the regional manager, Kelsie Humphreys, so... read more
Poor attitude by employees
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Keith Bridge location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Kelsie, so that she can address this matter with ... read more
Convenient for me, always nice, always helpful.
Poor attitude by employees
Business response:
Thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, even if it is negative, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Keith Bridge location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Kelsie, so that she can address this matter with ... read more
Convenient for me, always nice, always helpful.
Wasn't impressed with the 3 sale associates. I used a cart and had to take 2 bags of stuff out and then come get the other big bag. No one helped me out even though no one else was in the store at the time. I really would shop elsewhere if there was another place that carried what I wanted. I hate to say that but I have not been impressed the last few visits in the store.
Business response:
Thank you for taking the time to leave us a review, Gloria. We always appreciate feedback from our customers no matter how negative as it helps our company learn and improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your visit. It's never our intention to ignore or not assist our customers, so this will be escalated to the regional manager of that location, Kelsie, for her to address this issue with our team. If you would like t... read more
Wasn't impressed with the 3 sale associates. I used a cart and had to take 2 bags of stuff out and then come get the other big bag. No one helped me out even though no one else was in the store at the time. I really would shop elsewhere if there was another place that carried what I wanted. I hate to say that but I have not been impressed the last few visits in the store.
Business response:
Thank you for taking the time to leave us a review, Gloria. We always appreciate feedback from our customers no matter how negative as it helps our company learn and improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your visit. It's never our intention to ignore or not assist our customers, so this will be escalated to the regional manager of that location, Kelsie, for her to address this issue with our team. If you would like t... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 2,103 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.