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Hollywood Feed
- Pet Stores
- Ann Arbor, MI
About this business
Location details
960 W Eisenhower Pkwy, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Great customer service but products are very expensive. I have spent so much on my new Airedale pup at Hollywood Feed, and it seems like you text me a sale and I get to the store, and it is no longer valid because it was for 24 hrs. That is ridiculous. Returning to Pet Supplies Plus.
Business response:
thank you for taking the time to write us a review! We're thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price” and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard to make sure our prices a... read more
Always friendly and helpful
Business response:
A 5-star review from a 5-star customer! Thank you for the great feedback, Nancy! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
I was thrilled with the sales associate named Holly. She was very helpful. I purchased a Bower Dog Bed for $243 (?) Unfortunately, my two German Shepherds tore the bottom and pulled all the stuffing out! But, that's not your fault! Just a waste of my money - ha!
Business response:
We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We are so sorry to hear about your dog chewing up the bed, my dog does the same exact thing so I understand y... read more
Holly was helpful
Business response:
Thank you, Stephanie, for the wonderful review! Holly is an awesome team member and we are grateful to have them in our store! We are happy that they were able to give you the best customer service and help you find the best food for your pet(s). Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
Great customer service, friendly and helpful. Bright, clean, well-organized store.
Business response:
Gregory, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Great customer service, friendly and helpful. Bright, clean, well-organized store.
Business response:
Gregory, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Wonderful customer service, every time I take my dog for a bath the people are helpful and welcoming!
Business response:
Jodie, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
Wonderful customer service, every time I take my dog for a bath the people are helpful and welcoming!
Business response:
Jodie, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
We just got a new puppy, and I wanted to get some healthy treats and good chew toys. I had the BEST help. She showed me options, explained why one was better than others, supported my decision to go with what I thought was best for my dog. I love this store and the knowledgeable staff. I will be back, even though I live 35 minutes away. Can't wait until Miska is fully vaccinated so I can bring her in to pick her own toys.
Business response:
We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 234 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.