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Hollywood Feed
- Pet Stores
- Jonesboro, AR
About this business
Location details
2206 E Highland Dr, Suite 400, Jonesboro, AR, 72401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I called when I pulled up into the spot to pick up my order. Phone rang about 15 times Then someone answered and put me on hold. I was on hold about five minutes so I hung up and called again thinking I was forgotten about. When I called The second time the call was bumped to A district number (I think) and not the local store. The gentleman said that he would get me through. I was on hold and was talking to someone I knew in the parking lot when finally the employee came out with my order.
Business response:
We are concerned to hear about your experience with our phone system. We apologize for any inconvenience this may have caused and will work to improve our communication process. Thank you for your feedback, John.
I was going to purchase 160 lbs of Victor High Pro Plus. 40 lbs was all that was in stock. I’m feeding some of our Mastiffs Diamond Pro 89. I was informed that you guys don’t carry that particular Diamond formula. I’ve decided to start bulk purchasing dog food from a different suppler. I’m feeding 14 English Mastiffs and I just don’t have the time to make multiple trips picking up feed.
Business response:
Hi, Donny. Thank you so much for leaving #15 - Jonesboro a review! We value your feedback and want to know how we could improve your recent store visit and hopefully visits to come. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experience. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs, and we apologize for not having what you needed at the time. Again, ... read more
Stopped same day delivery and only posts 4 and 5 star reviews
Stopped same day delivery
I have signed up to get the ads but I never get them
Business response:
Scott, such a wonderful review, we thank you so much! Please email us at bark@hollywoodfeed so that we can make sure we have the correct email or have the store double check it on your next visit.
I have signed up to get the ads but I never get them
Business response:
Scott, such a wonderful review, we thank you so much! Please email us at bark@hollywoodfeed so that we can make sure we have the correct email or have the store double check it on your next visit.
I've bought our dog food, treats and supplies for years and been happy but after my visit this week, I'm considering ordering from chewy from now on. None of the workers were wearing masks or gloves, but that's their decision. They were, however, talking to each other and another customer about how those of us who were wearing protective masks were being stupid and over cautious and that it was "time to open everything up and if we get it, we get it." That was terrible customer service.
Business response:
Thank you for your feedback. I am sorry to hear that your recent visit to one of our locations did not meet your standard. Great customer service is always something our associates strive for and we are sorry to hear that we seem to have missed the mark. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every ho... read more
I've bought our dog food, treats and supplies for years and been happy but after my visit this week, I'm considering ordering from chewy from now on. None of the workers were wearing masks or gloves, but that's their decision. They were, however, talking to each other and another customer about how those of us who were wearing protective masks were being stupid and over cautious and that it was "time to open everything up and if we get it, we get it." That was terrible customer service.
Business response:
Thank you for your feedback. I am sorry to hear that your recent visit to one of our locations did not meet your standard. Great customer service is always something our associates strive for and we are sorry to hear that we seem to have missed the mark. Our team has always worked diligently to keep our stores clean and properly sanitized, but in response to the current public health situation, we have increased our cleaning and sanitizing procedures for our stores. This includes more frequent and thorough cleaning, every ho... read more
You had a special on dog toys buy one, get one half off, I was purchasing just 1 at the time, then saw their ad, I asked the gentleman about it n he said nothing as he was continuing to take my money for the 1 toy-we purchased ALOT of dog treats mostly at your store-i felt like he didnt care what i was asking
Business response:
Lisa, we appreciate you taking the time to leave us with your feedback. We certainly apologize for the delay in response. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs addressed. We aim to provide the very best service to all of our guests, and I am terribly sorry to hear that we missed the mark during your last visit to our Jonesboro location. I have reached out to the store's Regional Manager, Michael. He will be investigating the... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,573 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.