Hometowne Energy- Brockport

Cheryl W 

on BBB

3 years ago

Hometowne Energy has been serving our family for close to 30 years if not longer. As my dad has aged, Hometowne Energy has dealt with us with the utmost respect and concern for him. It hasn't always been easy sorting through the discrepancies, but it has been with a desire to help us resolve all of our issues and come to an agreement that has helped us to fulfill our obligations. 

Patti J 

on BBB

3 years ago

I've forgotten exactly how long we've dealt with Hometowne Energy. With the exception of one small problem with billing 1 time, we've been totally satisfied. The billing problem was taken care of quickly and courteously, no fuss, no muss. My delivery driver is a great guy, always upbeat, has a great sense of humor. We can't see switching ever. 

L B 

on BBB

3 years ago

Can’t say enough about Hometowne Energy. They are one of the constants you know you can count on. This business is trustworthy, honest and dependable. 

tedd w 

on BBB

3 years ago

I tried other propane suppliers in my area (Orleans County) and found they were more interested in themselves than my family's propane customer needs. Without mentioning names, the largest propane suppler in this area has a bad attitude to its customers (and it nickles and dimes you every time you call). I wanted a company that cared about us. But Hometown is a different story. I was looking for a replacement service and Hometown wasted no time: scoping out our situation (I have my own in-ground tank), hooking us up, testing... read more

William C 

on BBB

3 years ago

I shop for my heating/energy needs yearly. Hometowne Energy has been my pricing and service winner for many years. I takes abit of time to gather the info and make the calls. Some of these suppliers play pricing games...delivery fees, fuel surcharges, hazmat fees and what have you added to every delivery. Sometimes its more than one of these added to your bill by some companies. If you are not careful you will pay more than you expected. Hometowne has never played that game. The price per gallon is what you pay. They are fri... read more

Nancy D 

on BBB

3 years ago

Have been a customer for several years. Absolutely no complaints. Have always known they have a fair price which is even better with prebuy. Office personnel friendly, helpful when I have contacted them. Drivers considerate especially not using my driveway!! 

T.M. 

on BBB

3 years ago

I have been a customer for 14 years Always great customer service and fast delivery. ?? 

Randy S 

on BBB

3 years ago

We have been doing business with Hometowne since 2014 after having used other propane suppliers and couldn't be more pleased. Their service is top notch and prices are always competitive. When hiccups have occurred, they have been promptly and fairly resolved. I always prefer doing business with local companies and they are a great example of why. 

Carola B 

on BBB

3 years ago

Whenever I call for a refill, I don’t have to wait long for someone to come out. Customer service is good when I call the office. Technicians are pleasant to interact with.