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Honda of Rutland
- Car Dealers
- Rutland, VT
About this business
Location details
211 US-7, Rutland, VT, 05701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Recommended
My daughter had such a great experience with her Salesman, Matt Trombetta leasing a Honda FIT. Such a great guy, easy going but absolutely thorough in his presentation. She spoke first to him on the phone, met with him on Friday to drive two different cars and she took possession the next day on Saturday. The process was relaxed and Matt and the Credit Manager, Jared were very patient and accommodating. They definitely live up to their goal to make their clients Honda buyers for life! Thank you so much!
Bought our new HR-v yesterday, Wife drove it home & loved it. She says its Zippy. Thank you to Josh and all involved for a very pleasent car buying experience. B.B.
I'm very happy with my purchase of a 2016 Honda CR-V EX! From the second I stepped in the door I received excellent service from the group at Shearer Honda, more specifically Matt Trombetta. He was professional, easy to talk to, and made sure I got exactly what I wanted. If you are looking for a great car along with excellent customer service I would recommend contacting Matt!
I bought my first Honda CRV on 1/30/2016. I could not be more pleased about the car I purchased, a low mileage 2013. Graham Bayne was extremely welcoming and professional. He answered all our questions. My husband accompanied me and Graham knew I was going to be the primary driver and that I was the one who would make the decisions regarding the sale and the car and not once did he shift his focus from me to my husband as buyer. I was most pleased that he and Andrew Magrow, finance manager answered our questions, helped us... read more
Almost lost one of my wheels. Key Honda examined my brakes and told me I needed front brakes. I told them I did not want them to do the work. After I picked up my car, there was a rumbling noise in the left front wheel. I brought my Honda CRV to my regular garage. They heard the same issue, and on further inspection, they found the left front wheel lugs could be removed with their fingers!! No wrench needed!! Key Honda had not tightened the lug nuts them sufficiently after they looked at the brakes!! I am thankful... read more
Business response:
Hi Margaret, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (802) 773-4600 when you have a chance. Thank you, and we look forward to hearing from you.
Not the best of experiences for the first time using Key Honda's service department. The whole reason I made the appointment was to replace the belly shield (along with oil change and VT state inspection) The belly pan couldn't be replaced because the parts were not in stock. So why not call me and reschedule? I made an appointment weeks ago for today - it seems like we could have planned ahead for this. And, the guy manning the register was not very well informed. He didn't know when I called if the shield not being replace... read more
Business response:
Hi Beth, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our manager at (802) 773-4600 so we can make your experience a positive one.
Went to Honda looking for numbers to trade in my car down the road. They took my keys to appraise my car which I was fine with but I had to ask for my keys at least three times. The last time Jacob went to the managers desk but didn't come back. I went to the managers desk and asked for them again. The manager said we are just going to find you a deal to take the car today first. I literally had to go around both of them to grab my keys from the managers desk myself. I ran out of there so fast. It was such an uncomfortable... read more
Business response:
We apologize for the inconvenience you experienced at our dealership. We strive to provide excellent customer service and it seems we fell short in your case. We understand your frustration and would like to make it right. Please feel free to contact us via text or call to discuss further assistance.