This profile has been claimed by the business owner or representative.
Husker Auto Group
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
They were not helpful. There were things they notice documented on the billing statement but never told me about to allow me the opportunity to say if I wanted it fixed. I didn't know there were other issues going on until I read the notes on the receipt, after the fact. What was done I had redone at another place. I will not be taking it back
Business response:
We understand the importance of clear communication and ensuring customers are informed about any findings during service. Our team strives to review recommendations thoroughly and provide transparency throughout each visit. Feedback like this helps us improve how we communicate and support our customers. For further assistance, please reach out to Jason Masek at 402-318-5145.
It was completely HORRIBLE! WE TOOK IT THERE FOR A AIRBAG RECALL ON A BUICK ENCLAVE 2014. THERE WERE NO SENSOR LIGHTS OR WARNING LIGHTS ON WHEN WE TOOK IT THERE. THEY SUPPOSEDLY REPLACE THE AIRBAG IN THE STEERING WHEEL, TWO DAYS LATER SERVICE AIRBAG LIGHT COMES ON. MY HUSBAND TAKES IT BACK AND THEY CLAIM IT HAS NOTHING TO DO WITH WHAT THEY DID. THEY WERE UNWILLING TO HELP IN ANY WAY SHAPE OR FORM. TERRIBLE HORRIBLE CUSTOMER SERVICE! WILL NEVER EVER GO THERE AGAIN AND WE'LL MAKE SURE OTHER PEOPLE KNOW NOT TO TAKE THEIR VEHICL... read more
Business response:
We understand how concerning it can be when a warning light appears after a recall visit. Our team works carefully to complete recall repairs according to manufacturer guidelines and to thoroughly review any related concerns. We are committed to providing attentive support and clear communication throughout the process. Please reach out to Jason Masek at 402-318-5145 so we can look into this further and assist you.
Costumer service is terrible
Business response:
We value hearing general feedback, as customer service standards are important across every interaction. Our focus is on fostering professional, respectful, and attentive experiences for all guests. Comments like this help reinforce our commitment to ongoing improvement. For further discussion, please contact Jason Masek at 402-318-5145.
Sales team did good then got rushed through finance and no rates on anything got discussed. The following i reviewed everything and discovered they financed me at a 8.99 % that somehow got dropped to a 5.99% when i told them I will pay my loan and go elsewhere. Then the vehicle extended warranty was 8k for 3yr 36,000 miles. Needless to say that got canceled and went elsewhere for the extended warranty.
Business response:
We appreciate you sharing your experience and are glad to hear our team made a positive first impression during the sales process. Our goal is always to provide clear options and support customers in finding solutions that best fit their needs, even if that means taking time to review decisions afterward. Feedback like this helps us reflect on how we can better communicate and ensure every step feels comfortable and transparent. If you'd like to discuss this further, please reach out to Steve Kurtz at 402-858-9240.
Ido not like the fact there is no operaters manuel. Big mistake ,should be offered if owner wants one!!I liked the manager a lot wants everthing right.
Business response:
Thank you for your feedback. We understand your concern about the operator's manual not being included and appreciate you bringing this to our attention. Your suggestion about offering owner's manuals as an option is valuable to us. We're glad to hear you had a positive experience with our manager and their commitment to getting everything right. We appreciate customers like you who share both concerns and compliments to help us improve.
Scheduling could be better. Front end alignment took over 3.5 hours to complete. Was Scheduled at 830am
Business response:
Thank you for your feedback regarding the scheduling and timing of your front end alignment service. We apologize that your process took longer than expected. Your input helps us improve our service efficiency. We appreciate your patience and look forward to serving you again.
The time to drive there and no loaner car It took three trips
Business response:
Thank you for your feedback. We understand that making multiple trips can be frustrating, especially with the distance you had to travel. We recognize that having loaner cars available is important for customer convenience. Your experience helps us identify areas for improvement. We appreciate you choosing Husker Auto Group!
The receipt says they aired my tires. When I pick my truck up, one tire was 31lb and the other three were 31 lbs. It says they're supposed to be 36 lb in each tire.
Business response:
We are thrilled to hear about your experience with us! We understand your concern about the tire pressure not matching the recommended specifications. We take pride in ensuring all maintenance tasks are completed thoroughly and accurately. Your feedback helps us maintain the high standards our customers expect. We appreciate you bringing this to our attention and value your business.
Nothing..................
Business response:
Your positive experience means so much to us at Husker Auto Group. We appreciate you taking the time to leave a 5-star rating. Your feedback helps us continue providing excellent service to our customers. We're grateful for your trust in our team and look forward to serving you again in the future.
Frequently asked questions about Husker Auto Group
How is Husker Auto Group rated?
Husker Auto Group has a 4.5 star rating with 3,511 reviews.
When is Husker Auto Group open?
Husker Auto Group is closed now. It will open at 8:30 a.m.