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Husker Auto Group
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
the setting on the info station were changed. some safety items had been shut off.
Business response:
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team takes vehicle configuration and safety system settings seriously and strives to ensure all features are properly set according to manufacturer specifications. We would welcome the opportunity to review your concerns and evaluate the situation further. Please reach out to Jason Masek at 402-318-5145 so we may assist you directly.
Should've disclosed that one of the vehicles we purchased only had one key fob BEFORE the deal was closed and we were preparing to drive off. Shame on my for not asking, but I shouldn't have had to.
Business response:
We understand how important clear communication is during the vehicle purchase process, and we appreciate you sharing your feedback with us. Our goal is to provide a transparent and positive experience for every customer, and comments like yours help us improve how details are communicated moving forward. Please contact Steve Kurtz at 402-858-9240 so we can discuss your experience further and better assist you.
Coolant control valve failed 29 days after a radiator replacement. The radiator was found leaking from the side but was otherwise in great shape. At the time of the first repair, I asked them to check the valve because the radiator failure seemed odd. 26 days later, the check engine light came on. I stopped to have it scanned and was told it was "no big deal, it's passive, not active." The next day, an advisor said they'd get me scheduled mid-week. One day after that, the truck went into limp mode on a busy highway while I w... read more
Business response:
We understand how frustrating and disruptive this type of experience can be, especially when it impacts your daily plans. Our team works hard to provide thorough inspections and clear guidance, and we take concerns like this seriously. We appreciate you sharing these details and would like the opportunity to review the situation more closely. Please reach out to Jason Masek at 402-318-5145 so we can continue the conversation.
They were not helpful. There were things they notice documented on the billing statement but never told me about to allow me the opportunity to say if I wanted it fixed. I didn't know there were other issues going on until I read the notes on the receipt, after the fact. What was done I had redone at another place. I will not be taking it back
Business response:
We understand the importance of clear communication and ensuring customers are informed about any findings during service. Our team strives to review recommendations thoroughly and provide transparency throughout each visit. Feedback like this helps us improve how we communicate and support our customers. For further assistance, please reach out to Jason Masek at 402-318-5145.
It was completely HORRIBLE! WE TOOK IT THERE FOR A AIRBAG RECALL ON A BUICK ENCLAVE 2014. THERE WERE NO SENSOR LIGHTS OR WARNING LIGHTS ON WHEN WE TOOK IT THERE. THEY SUPPOSEDLY REPLACE THE AIRBAG IN THE STEERING WHEEL, TWO DAYS LATER SERVICE AIRBAG LIGHT COMES ON. MY HUSBAND TAKES IT BACK AND THEY CLAIM IT HAS NOTHING TO DO WITH WHAT THEY DID. THEY WERE UNWILLING TO HELP IN ANY WAY SHAPE OR FORM. TERRIBLE HORRIBLE CUSTOMER SERVICE! WILL NEVER EVER GO THERE AGAIN AND WE'LL MAKE SURE OTHER PEOPLE KNOW NOT TO TAKE THEIR VEHICL... read more
Business response:
We understand how concerning it can be when a warning light appears after a recall visit. Our team works carefully to complete recall repairs according to manufacturer guidelines and to thoroughly review any related concerns. We are committed to providing attentive support and clear communication throughout the process. Please reach out to Jason Masek at 402-318-5145 so we can look into this further and assist you.
Costumer service is terrible
Business response:
We value hearing general feedback, as customer service standards are important across every interaction. Our focus is on fostering professional, respectful, and attentive experiences for all guests. Comments like this help reinforce our commitment to ongoing improvement. For further discussion, please contact Jason Masek at 402-318-5145.
Sales team did good then got rushed through finance and no rates on anything got discussed. The following i reviewed everything and discovered they financed me at a 8.99 % that somehow got dropped to a 5.99% when i told them I will pay my loan and go elsewhere. Then the vehicle extended warranty was 8k for 3yr 36,000 miles. Needless to say that got canceled and went elsewhere for the extended warranty.
Business response:
We appreciate you sharing your experience and are glad to hear our team made a positive first impression during the sales process. Our goal is always to provide clear options and support customers in finding solutions that best fit their needs, even if that means taking time to review decisions afterward. Feedback like this helps us reflect on how we can better communicate and ensure every step feels comfortable and transparent. If you'd like to discuss this further, please reach out to Steve Kurtz at 402-858-9240.
Frequently asked questions about Husker Auto Group
How is Husker Auto Group rated?
Husker Auto Group has a 4.4 star rating with 3,458 reviews.
When is Husker Auto Group open?
Husker Auto Group is closed now. It will open at 8:30 a.m.