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Husker Automotive
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr., Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Wouldn't rate the dealership more than a 2. Haven't visited the sales dept since purchasing our Traverse. Too manipulative and disrespectful.
Business response:
Your feedback is important to us and we understand your concerns about the sales experience you encountered. We recognize that feeling manipulated and disrespected during your vehicle purchase has understandably affected your view of our dealership. Your experience with our sales team falls short of the respectful and transparent service we strive to provide every customer. We would appreciate the opportunity to discuss your concerns further and work toward a better resolution. Please contact us at (402) 507-4109 so we can a... read more
Long story short, I asked for my brakes to be looked at. I even paid extra for a full evaluation and I was told everything checked out fine, no issues. I left still having the brake issues. I went and got a second opinion just to find out my front brake was seized and that the pad on that side was down to 2mm. Complete safety hazard. I'm very unhappy with the service I received. I felt Husker Cadillac took my money and sent me on my way, with no consideration for my safety. I was asking and paid for Husker Cadillac to help m... read more
Business response:
We take feedback regarding inspection accuracy and vehicle safety seriously and aim to provide thorough evaluations based on observed conditions at the time of service. Our processes are designed to identify and communicate findings clearly so customers can make informed decisions about repairs. We remain committed to consistent service standards and continuous improvement. For further assistance, reach out to Jason Masek at 402-318-5145.
Marty was kind of rude and made it seem like it was a bother to talk to me. When he called me when my car was done he said, ' I think we have your vehicle fixed'.
Business response:
We aim to communicate with professionalism and clarity throughout every service interaction, and it is concerning to hear that your experience did not reflect that standard. Our team is committed to fostering respectful communication and providing clear, confident updates to customers. Feedback like this helps us reinforce expectations and improve consistency. Please reach out to Jason Masek at 402-318-5145 so we can better understand your experience.
Your phone system stinks. You won't answer your calls. This survey is a prime example of what I'm talking about.
Business response:
We appreciate your feedback regarding communication and accessibility. Our team is committed to improving responsiveness and ensuring customers can reach us efficiently when needed. Input like this helps us identify areas where service can be strengthened. For further assistance, please reach out to Jason Masek at 402-318-5145.
Took my car in for a ignition switch recall was told that didn't fix the problem which I was ok with I authorized about 650$ worth of work on the ignition then some unauthorized work was done to the car as I explained i felt like I shouldnt have to pay for work that was unauthorized I was when I came to pick up the car I wad told they would take the unauthorized part off the car and take it off the invoice terrible communication and ill NEVER deal with Husker Cadillac ever again ...$650 dollars and my car (sounds like ill st... read more
Business response:
We appreciate you sharing your feedback regarding your service visit. Our team is committed to ensuring clear authorization for all work performed and maintaining transparent communication throughout the repair process. Input like this helps us continue to improve our service procedures and customer experience. For further assistance, please reach out to Jason Masek at 402-318-5145.
I feel like the diagnosis isn’t correct and that you have to challenge what’s actually going on. And the prices are anywhere from 1/3 to 2/3 higher than anywhere else example my front struts were $3000 with you guys and I got them done for 2000 I was told for my GMC $600 just to figure out the issue and I had the whole issue diagnosed for 100
Business response:
We appreciate you taking the time to share your feedback regarding your recent service experience. Our team is committed to providing accurate diagnostics and transparent pricing while maintaining high-quality standards. Input like this helps us continue evaluating and improving our service processes. For further assistance, please reach out to Jason Masek at 402-318-5145.
Five star Dealership is awesome product quality is headed the wrong direction. New ceo needs to be hired. Gm is all about the money not quality. Been a gm owner for 52 years Toyota truck may be my next one. I spent millions with gm more being forced to pull trucks out of the pasture and working on them by myself. 2300.00 for a headlight is a crime. Love the people at the dealership. Not their fault. Greed is the fault. Might just buy a couple of horses and a wagon. Didn't gm ever here the story about the turtle and the hair.... read more
Business response:
Thank you for your positive feedback about our dealership team and for being a loyal customer for 52 years. We understand your frustration with product quality and pricing concerns. Your feedback about these issues will be shared with the appropriate channels, as customer input helps drive important improvements. We appreciate your trust and hope to continue serving you well.
How would you rate Idk. Who I worked with in the front office was not the problem-the problem is I get a text after I leave telling me what still needs to be done. Things like fill up washer fluid I thought was part of an oil change and if they see something they should contact me while they have the car and see if I want it fixed my cell was right beside me all while my car was being worked on?
Business response:
We appreciate feedback regarding your recent service experience. Our team is committed to clear communication during appointments and ensuring customers are informed before any additional work is completed. Input like this helps us improve our processes and overall customer experience. For further assistance, please reach out to Jason Masek at 402-318-5145.
pretends like they’ll respond when you email a sales manager to resolve your issue from a prior bad review. Sold me a car and lied until the very end. Avoid them!
Business response:
Thank you for your feedback. We take all customer concerns seriously and would like to address the matter directly. Please reach out to Steve Kurtz, our General Manager, at 402-858-9240. He will be happy to assist you and ensure your experience is addressed. We look forward to hearing from you.
Frequently asked questions about Husker Automotive
How is Husker Automotive rated?
Husker Automotive has a 4.2 star rating with 1,065 reviews.
When is Husker Automotive open?
Husker Automotive is closed now. It will open tomorrow at 7:00 a.m.