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Hyatt Place Phoenix/Gilbert
- Hotels
- Gilbert, AZ
About this business
Location details
3275 S Market St, Gilbert, AZ, 85297, United States
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Wonderful Customer service, but the room wasn’t very clean, maintenance issues with the sink and shower, heard others in lobby experiencing same thing. Lobby was very clean.
Business response:
Thank you for your feedback. I’m happy to hear our team provided you with wonderful customer service and that you found the lobby clean and welcoming. However, I sincerely apologize for the cleanliness and maintenance issues you experienced in your room. We understand how important these details are to a comfortable stay, and it’s concerning to hear that others may have faced similar issues. Your comments have been shared with our housekeeping and maintenance teams so we can take immediate steps to improve. We truly value ... read more
Business response:
Hi, Andrew. Thank you so much for the review!
Hyatt Gilbert Stay The room was okay—slightly outdated—but it was clean and everything in the room worked properly. The location is perfect, with plenty of restaurants and shopping nearby. Unfortunately, the continental breakfast was terrible. On Tuesday, the hot breakfast consisted of a pot of waffles, bacon bites, and cold Canadian bacon. On Wednesday, the biscuits and waffles were hard. I've stayed at several other Hyatts, and this was by far the worst breakfast experience. To make matters worse, on Thursday, breakfast wa... read more
Business response:
Thank you for taking the time to share your experience with us. I’m glad to hear you found the room clean and functional, and that you enjoyed our convenient location near restaurants and shopping. That said, I sincerely apologize for the disappointing breakfast experience during your stay. What you described does not meet our brand standards, and I understand how frustrating it must have been—especially when comparing it to your experiences at other Hyatt locations. I also regret the inconvenience caused by the delay on Th... read more
De inicio estaba bien, excelente ubicación y los jóvenes de recepción amables, veíamos que no hacían limpieza en cuarto y nos comentaron que se hace cada 3 días (solo sacar basuras, poner insumos), todos los días el desayuno se acabó antes del cierre de comedor, el último día bajamos antes de las 8am y ya no había, comedor se cierra 9:30am
Business response:
Gracias por compartir sus comentarios. Nos alegra saber que encontró excelente la ubicación y que el personal de recepción fue amable durante su estancia. Lamentamos sinceramente que el servicio de limpieza no haya cumplido con sus expectativas. Efectivamente, el servicio estándar es cada tres días, pero entendemos que esta información debió haberse comunicado con mayor claridad. También sentimos mucho los inconvenientes con el desayuno — no debería agotarse antes del horario establecido. Sus observaciones ya han sido comp... read more
Vet nice and clean, friendly staff
Business response:
We are delighted to hear you found our hotel clean with friendly staff. Thank you for choosing Hyatt Place Phoenix/Gilbert!
We booked a double queen but when we showed up at 10pm and they didn't have a room for us and we had to go in a king room which was a problem since there was 5 of us. They said they over sold! What hotel does that??!!! We were visiting family so we had to borrow an air mattress for our fifth person. Other than that, the property satisfied with the check in and giving up a room that we booked and paid for.
Business response:
Thank you for taking the time to share your experience. I want to sincerely apologize for the inconvenience you encountered upon arrival. Being told that the room you reserved was not available—especially after a long day of travel—is understandably frustrating, and I am truly sorry that we were unable to honor your original reservation for a double queen room. Unfortunately, due to unforeseen circumstances, we experienced an overbooking situation that evening, and I recognize how this impacted your stay—particularly with a... read more
Great Place to Stay Check in was simple, staff were friendly and very helpful.
Business response:
Hi, Angela. Thanks for taking the time to share your positive experience. We appreciate it!
The stay was good. It’s the lighting in the hallways. It’s dark during the day and night. There is light but walking down a dark hallway is scary. The room was nice and cool! I’d stay again!
Business response:
Hi, Jennifer. Thanks for taking the time to share your positive experience. We appreciate it!
Everything was clean, and the rooms were laid out very nicely! Hot breakfast in the morning can’t complain!
Business response:
Hi, April. Thank you so much 😊
Frequently asked questions about Hyatt Place Phoenix/Gilbert
How is Hyatt Place Phoenix/Gilbert rated?
Hyatt Place Phoenix/Gilbert has a 4.1 star rating with 2,616 reviews.
When is Hyatt Place Phoenix/Gilbert open?
Hyatt Place Phoenix/Gilbert is open now. It is open 24/7.