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Hyde Park Veterinary Clinic
- Veterinarians
- Tampa, FL
About this business
Location details
1111 West Swann Ave, Tampa, FL, 33606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 12:00 p.m. | |
| Sun | Closed |
Nice clinic and staff/doctor. The facility does need a professional deep cleaning, followed by daily cleaning. Floors very dirty. I'd be reluctant to have my cat get surgery there. I will revisit prior to another visit to be sure this issue is resolved. Thank you.....
Business response:
Thank you for bringing this to our attention. Our staff cleans our floors 3 times a day. Unfortunately the flooring in our building is very old and has sustained a troublesome amount of staining over the years. Despite the appearance, we assure you that we take cleanliness and sanitation very seriously as it is important for the safety and care of our patients.
my dog was a patient at this clinic. She was seen on mutiple visits.They said she was in renal failure. I took her to another facility she had a 3 pound tumor of her liver they had missed. She was only 14 pounds She died. I would never recommend this office. There are so many other good vet clinics in the area
Business response:
At Hyde Park Veterinary Clinic, we value your feedback and would appreciate an opportunity to discuss your experience in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
I have honestly never been to a worse vet. I had my appointment this past Monday for my 14 week old puppy and I was trying to give the medical director, Preston, the benefit of the doubt before solidifying my opinion on the facility. I showed up for my appointment a little early that day and received a call from my vet tech who never told me his name and actually did not even tell me where he was calling from just said " I see your dog has never been here before" after I answered. He was not very pleasant from the start and ... read more
I recently moved to Tampa, Florida with my new puppy and picked this vet for her care. The visits were over the phone due to COVID, but my first few encounters of calling and speaking to the staff was not the best, maybe they are just extremely busy, but the mannerism was not courteous or professional in my opinion. I felt the customer service could use some work, but not enough to switch vets. My dog was seen once for an illness and after being seen was sent home with extra prescriptions that she really did not need (posed ... read more
I first came to this clinic 10 years ago and found that Dr. Harper and her partners generally took proper care of my little dachshund. At the time I wasn't overly impressed with the front desk staff, but felt I would put up with their often rude and lackadaisical, intermittently artificially sweet attitude because I needed the service from the Dr. It is generally the case for a healthcare provider that their front desk staff can make or break their practice. One front desk individual was particularly disrespectful and fel... read more
Business response:
Hello Reinhard. We are sorry that our relationship with you has broken down to this. We have explained our policy to you in the past, that dispensing prescription medications outside of a valid Veterinary-Client-Patient Relationship is prohibited by the American Veterinary Medical Association's Principals of Medical Ethics. Our management team sets our clinic policies in accordance with the AVMA's Code of Ethics as we believe it is in the best interest of our patients. Our receptionist was following the policy we have regard... read more
Very disappointed in the misleading and incorrect information and communication. The doctors are nice as well as the techs; front office needs some training in being courteous and the use of the words I'm sorry or let me look in to this in lieu of being argumentative and blaming the customer "we have had several owners misunderstand their is an additional charge". I will be looking for a new care giver/ veterinarian for my lab. :(
Definitely better vets out there which is why I decided to switch. Waited far too long for the empty waiting room I walked into. Although everyone at the front desk as well as all of the vet technicians were great, the actual vet who helped lacked the characteristics I would expect from someone in the profession. Definitely caught vibes of annoyance with every question I had about the (very questionable) treatment he was insisting on. Overall I did not feel satisfied with my experience here and would recommend checking out o... read more
Business response:
Hello Kaylee. We are so sorry that you were less than satisfied with the services you received during your appointment at our clinic. We want every pet owner to feel comfortable and confident in our veterinarians and we sincerely apologize that you did not feel that way. We would sincerely like the opportunity to discuss this situation with you in more detail. Please contact Preston, our Practice Manager, at 813-259-9698 to discuss any possibility of amending our mistakes. Thank you.
Pros: the front office was great and very friendly when I called to schedule my appt. I had an early appt so it wasn't a zoo like some of the other vets. Cons: Dr Harper/Jensen lacked personality, warmth and compassion. I would never take my dog/s to see her again. I went because my dog was symptomatic and I needed an opinion and she totally dismissed my concerns and made me feel almost silly for bringing her in. I told her I felt like I didn't have any answers since the blood work was normal yet she was still symptomatic ... read more
Business response:
Thank you for complimenting our front desk staff. We are happy that you received a warm welcome! We are so sorry that you were disappointed with your visit with the veterinarian. Our veterinarians here are passionate about their patients, however, we are truly sorry you felt differently and would like to sincerely apologize. We genuinely hope that your pet is doing well and that her health improves.
UPDATE: Dr. Jensen apparently didn't like our review, so she violated our privacy and began calling my personal phone. When I didn't answer, she harassed my wife. When we filled out the new patient form for our dog we never in a million years imagined our personal information would be used to harass us about an "anonymous" survey they emailed to us after our horrible experience. Please do not engage with this business, they are completely out of their minds. This clinic called me 10 minutes after I had left their office wit... read more
Business response:
We are sorry that you are unhappy with your experience at our clinic. Our number one priority is the health and well-being of our patients. Our veterinarians make recommendations based on their knowledge and experience in a sincere hope to improve the pet's life. This is what we strive for and we will continue to strive for. We carry products in our clinic for the same reason most clinics do, and that is for the convenience to our clients. We are also sorry to hear that our attempt to resolve this issue with you privately di... read more
Frequently asked questions about Hyde Park Veterinary Clinic
How is Hyde Park Veterinary Clinic rated?
Hyde Park Veterinary Clinic has a 4.7 star rating with 624 reviews.
When is Hyde Park Veterinary Clinic open?
Hyde Park Veterinary Clinic is closed now. It will open tomorrow at 7:30 a.m.