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HydroHelp911 Crawl Space & Foundation Repair
- Construction
- Dallas, NC
About this business
Location details
111 Iron Station Rd, Dallas, NC, 28034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They did an amazing job on my **** house from start to finish. Joists were replaced and subflooring installed.
Business response:
Thanks for taking the time to leave us feedback ****. We are excited to hear that you are satisfied with our company and the work we performed. If you ever need ** in the future, feel free to reach out!
I hired HydroHelp911 to eliminate the mold problem and the water flooding problem in my 40+ year old basement. The team, ****** and partner, came earlier than I had originally thought they would, worked to install a French drain, sump pump, and sheathe the cement block walls to stop the water. In the middle of the job, we experienced a torrential downpour, and the newly installed pump handled the situation beautifully. My contact person, **, was super helpful when he came to inspect to make his recommendations for the job. H... read more
Business response:
Wow, thanks **** for providing this feedback. We are grateful to hear that ****** and his crew, as well as ** met your expectations. Feed free to reach out in the future if you need anything!
We hired HydroHelp 911 for foundation support and crawl space work. Overall the experience was pretty good. Everyone we dealt with was courteous and from what I can tell, the work done is solid. In fact, we immediately noticed our doors shut properly again after they installed helical piers and support beams under the house.The reason for the four out of five star review is the lack of communication within their team. The sales team was quick to confidently promise the work would be done within the timeline we needed and tha... read more
Business response:
*****, thanks for this feedback. As always, we will continue working to improve our process and systems to provide a better end product to our customers. We will take this information and review it at our next team meeting and implement steps to make sure we continue moving the needle forward when it comes to the satisfaction of our customers. Again, thanks for this valuable feedback!
Hydro 911 did a great job on our driveway excavation and waterproofing. They were thorough and cleaned up well. They listened and adjusted the plan as we worked together. Highly recommend
Business response:
Thank you for taking the time to provide us with a review of our service ***. We appreciate you taking trusting us to perform this work and if you ever need us in the future feel free to reach out! Thanks again!
Hydrohelp911 is the one to call if you need crawl space work done. They are very informative and everyone is super nice. After they completed their job , I had some plumbing work done. The plumber said it was the best encapsulation he had seen. Would definitely use them again if I had to. **** and ***
Business response:
Thank you **** for taking the time to leave us feedback and for trusting us to take care of your crawl space work! We appreciate your business and for supporting a locally owned company!
I discovered mold in my crawlspace and contacted a few contractors to bid mold mitigation. HydroHelp911 was the only one that showed up on time and actually called 15 minutes prior to confirm we were still expecting them. Their estimator (Danny) was professional, thorough and answered all of our questions. Later on that night (as promised) their quote was emailed to me. My wife and I decided to hire them to remove old insulation, perform mold mitigation, install a vapor barrier and install new insulation. Danny explained up ... read more
Stay away! My project date was postponed 3 times and with each email notification I received, it stated this is a TENATIVE DATE. Frustrated, I canceled the contract only to discover that in the fine print of the contract language, HydroHelp911 gets to keep 35% of the total project cost. They chose to enforce the contract to the letter. My initial deposit was gone! All terms and conditions in their contract are written to defend HydroHelp911 legally. Again, they chose to enforce these terms even after 3 delays. Potential cust... read more
A structural engineer we hired recommend that we use HydroHelp911 to install two helical piers to stop the forward falling of a brick wall that had completely separated from the rest of the house and exposed a two inch crack from the roof of the house to the edge of the foundation. We contacted the company and had a series of discussions with the sales and operations management staff and they explained things well and gave us what we thought was a fair quote of $4200 to do the job. They required half of the money up front to... read more
Business response:
<p>Thanks ******* for the feedback and as always we will review this situation internally and look for ways we can handle situations like this better in the future. With that being said we do feel it is appropriate to address some of your is***s since our potential customers may read this.</p><p> I would like to point out that we all agreed that none of our employees, nor you or your wife had x-ray vision and could see the conditions of the footer that was below the dirt. It is clearly stated in all structural engineer repor... read more
Frequently asked questions about HydroHelp911 Crawl Space & Foundation Repair
How is HydroHelp911 Crawl Space & Foundation Repair rated?
HydroHelp911 Crawl Space & Foundation Repair has a 4.9 star rating with 621 reviews.
When is HydroHelp911 Crawl Space & Foundation Repair open?
HydroHelp911 Crawl Space & Foundation Repair is closed now. It will open on Monday at 8:00 a.m.