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Imperio Nissan of San Juan Capistrano
- San Juan Capistrano, CA
About this business
Location details
33633 Camino Capistrano, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I am writing this because last year I purchased a NV 3500 van from this location. it turns out the van was damaged during shipping and repainted at the port. Apparently there was a letter of disclosure that came with the van indicating this. However the salesman Michael Shelby never put this information on the table at the time of purchase. Now I am having issues with the paint and nobody seem to want to help, they odon't return phone calls or emails. They won't give me a number to corporate and have been dancing around this... read more
My husband and I always try to support local dealers in our city. Over the last two years we have spent 80,000 at this dealership. The paint was damaged during shipping.. this was never disclosed at the time of purchase, but was reported to the dealership within one week of our purchase. It wasn't until much back and forth conversation and investigation that we were given a reason for the covered up damage. After six months of negotiation, Imperio Nissan agreed to provide a replacement vehicle. Although a new van would need ... read more
We purchased a new Altima the end of June and traded in a vehicle. The purchase experience went well and we have no complaints about that. But in July someone at the dealership drove the vehicle we traded in (it was still registered in our name) and received two tickets, one for a toll road violation and the other for parking. When we received these in the mail, we contacted the dealership and was told that we were not responsible and that they would pay the tickets. I sent them the copies of the tickets. There was also an i... read more
I wish there was no star to rate this place. My experience with this location was not that great, my Nissan Murano '12 was brought in for inspection since it was giving some tips that the famous CVT transmission was failing and they told me that nothing was wrong with the car. After driving for another 1K miles the symptoms were getting worse so I took it back and surprising they were able to find the problem and they now recommend to replace the whole CVT transmission but guess what my car is out of warranty now and of cour... read more
Business response:
Hi Cristian, We're extremely disappointed to see that you've been dissatisfied with your recent service. Your business is extremely important to us, which is why I'd like to speak to you in further detail regarding some of the issues you've faced. Please contact me when you have a moment, so we can discuss these issues. Sincerely, Liza Howell Owner Loyalty Manager lhowell@imperioautogroup.com (949) 248-9200
Business response:
Hi Christina, We're disappointed that your experience here was not satisfactory. Your opinion is extremely important to us, which is why I'd like to learn more about your recent experience. Please contact me at your convenience, so we can discuss this in further detail. Sincerely, Ennie Escamilla Owner Loyalty Manager eescamilia@imperionissan.com (949) 248-9200
Business response:
Hi Simon, It's discouraging to see that your recent visit was far from satisfactory. We're serious about customer satisfaction, which is why I'd like to learn more about some of the issues you faced. Please contact me at your convenience. Thank you. Sincerely, Ennie Escamilla Owner Loyalty Manager eescamilia@imperionissan.com (949) 248-9200
Would have been nice if Ali Jaffar or Sidney Williams had told us about the military program Nissan offers. Thought veterans and active duty took care of each other but I guess the commission was worth more. The Pathfinder is nice but not sure we will ever go back because it seems a commission is worth more than repeat customers. UPDATE: I called their Owner Loyalty Manager who had not been updated on the situation so she said she would get back to me after she researched it. I called a couple of weeks later after not hearin... read more
Thought Gary would be here. He's not! The rest of the service guys are idiots!
No one returns call regarding mistakes dealer has made. No update call . Very upset.
Business response:
Hey Esperanza, we're sorry to see you've had a poor experience. Has anybody reached out to you?
Frequently asked questions about Imperio Nissan of San Juan Capistrano
How is Imperio Nissan of San Juan Capistrano rated?
Imperio Nissan of San Juan Capistrano has a 2.6 star rating with 33 reviews.
When is Imperio Nissan of San Juan Capistrano open?
Imperio Nissan of San Juan Capistrano is open now. It will close at 8:00 p.m.