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Imperio Nissan of San Juan Capistrano
- San Juan Capistrano, CA
About this business
Location details
33633 Camino Capistrano, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I'm writing on here because nobody will return our calls or get back to us with our questions regarding our plates and registration. We purchased a 2013 xterra the beginning of June and our temp plates will be expired in 2 weeks. Everytime we call we are transferred to the DMV (I've never had to track down my registration myself after purchasing a vehicle) or we leave messages to different departments to call us back. We were also promised another set of keys as it only came with one set and have yet to see those. ** Update-... read more
Business response:
Hello Camille, We apologize for the inconveniences you've experienced. Could you please provide us with a phone number that we may contact you at? (Feel free to send it in a message) Thank you!
Worst sales service. Walked in 1 hour ago to test drive a car. Had to track someone down to help me find a salesperson. The sales guy couldn't answer questions about different packages and options - I had to correct him twice just based on what I'd seen on the Nissan website. Then he walks me back inside to get keys and takes my license. Comes back asking me to wait 10 minutes while he wrapped up another sale. I was happy to wait. 25 minutes later he's nowhere to be found. Receptionist went to "find him". Another 5 minutes l... read more
Business response:
Hi Yvette, We apologize for the experience you had and want to assure you that this is not how we usually conduct ourselves. We were a bit short-staffed yesterday and would like to make it up to you. We would love the opportunity to win back your business by assisting you throughout the car buying process, and providing extra consideration to the time you've previously lost. Please contact Jeannie Phillips at jphillips@imperionissan.com or call (949) 248 9200.
Frequently asked questions about Imperio Nissan of San Juan Capistrano
How is Imperio Nissan of San Juan Capistrano rated?
Imperio Nissan of San Juan Capistrano has a 2.6 star rating with 33 reviews.
When is Imperio Nissan of San Juan Capistrano open?
Imperio Nissan of San Juan Capistrano is open now. It will close at 8:00 p.m.