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Ironwood Veterinary Clinic
- Yuma, AZ
About this business
Location details
2632 S Avenue B, Yuma, AZ, 85364, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They don't deserve any stars!! If your animal is injured, don't take it here.. seriously..!! The vet on call didn't take the time to find out the extent of my dog's injuries to her mouth, even tho I told her to sedate my dog. The vet only examined my dog to the extent that she could tell me that my dog was fine to go home, and to see my vet in a day or two for a couple of sutures in her cheek. The vet prescribed horse sized pills that she couldn't chew. Once they had my money, the vet and her tech couldn't get me out of ther... read more
Front desk and Ironwood Book keeper don't seem to comprehend the word "CANCEL" We cancelled our pet's PAW plans over 60 days ago, confirmed the cancellations, were told they were CANCELLED, and Ironwood continues to debit our bank account for services we no longer require or want. I called 6 days ago to cancel all further services and scheduled appointments with this business and told them we were continuing to receive their scheduled debit reminders to our registered email account. Again, I asked them to bring this to th... read more
Last week I took my cat in because he was very sick and running a fever. I have been a customer for over 4 years, and because I couldn't pay the same day, they flat out refused to see my cat..even though we've never had a problem paying the same day before. I was in tears and they still said no. I couldn't and still can't believe it. I took my cat to Chaparral Veterinary Clinic and they had no problem postponing payment for me, a NEW CUSTOMER. It's a good thing I went there because my cat has pancreatits! Another thing, the ... read more
Business response:
We appreciate your feedback, Bianca. We are honored to have had you and your furry friend as loyal clients for the past 4 years. It is our policy, however, to receive payment of services at the time they are rendered. Our clinic and staff apologize for any miscommunication regarding this and hope you and your kitty are doing well.
I went to this clinic for under a year. I do not suggest getting any of their paw plans. First off your visits may be free but they will make stuff up just to have you buy some prescription for your pet. Then when your plan is up they continue to charge your account even after calling you the month before to verify you are not renewing and it is your last payment. Save yourself the hassle and go elsewhere.
Business response:
Thank you for your feedback, Kanday. We are sorry to hear you did not find our PAW Plans beneficial to your pet's needs. Our veterinarians and staff work hard to ensure we are providing your pet with high quality veterinary treatment and care, and never want you to feel like we are forcing treatment on your pet. We apologize for any miscommunication regarding the cancellation of your pet's PAW Plans. Please feel free to give us a call at your earliest convenience and we would be happy to assist you further.
Advertise on google that they have a dog dermatologist. Called today and they do not have one. My dog is SUFFERING from severe allergies and this vet was the only chance we had at fixing our dog. We have been raising money to afford the vet visit. Thank you for the FALSE advertisement.
Business response:
Hi Kelsey, we are sorry to hear about your pet's allergies and understand how uncomfortable he must be. While we do not have a certified pet dermatologist on staff, our veterinarians are able to diagnose and refer you out to a leading specialist. Please feel free to give us a call back and we would be happy to assist you.
Advertise on google that they have a dog dermatologist. Called today and they do not have one. My dog is SUFFERING from severe allergies and this vet was the only chance we had at fixing our dog. We have been raising money to afford the vet visit. Thank you for the FALSE advertisement.
Business response:
Hi Kelsey, we are sorry to hear about your pet's allergies and understand how uncomfortable he must be. While we do not have a certified pet dermatologist on staff, our veterinarians are able to diagnose and refer you out to a leading specialist. Please feel free to give us a call back and we would be happy to assist you.
I am so dissapointed with Ironwood. I tried to make an online appointment last week via their online request with no response. Today I instant chatted with them and was told my sick dog could not be seen do too a balance over $30 which I was unaware of. No problem ..just get my dog in!! Hmm billing is closed until Monday and there recommendation was to take her to the ER Vet:(
Frequently asked questions about Ironwood Veterinary Clinic
How is Ironwood Veterinary Clinic rated?
Ironwood Veterinary Clinic has a 4.4 star rating with 1,047 reviews.
When is Ironwood Veterinary Clinic open?
Ironwood Veterinary Clinic is closed now. It will open at 8:00 a.m.