iStorage

Sebastion W 

on BBB

a year ago

On September 2nd, I attempted to rent a unit in Posen, IL. I was unable to complete the process online so I went to the location. Upon arrival, there was no one there during listed business hours. I called customer service and was told that there has been no one at the location in several months. I was also told that I had been billed for the first month even though I had not been assigned a locker nor completed the contract. I went to another of your locations in Oak Forest, IL. I called customer service to report that the ... read more

Carmelita H 

on BBB

2 years ago

IStorage is the worst ever! No one is ever available at the location. You can't always make a payment via phone or website. They've broken some of my items and have yet to settle the claim. My lock was removed and no one knows nothing! They continually go up on prices while customer service is a ALL time low. The people they hire are totally incompetent. I've never been so outraged with how this company treats their customers. I'm at the point to throw everything away instead of dealing with such foolishness! 

Joel H 

on BBB

2 years ago

Hi, After getting a storage unit from them, they charged me $74.20 a month upfront, no free month, and when I left, they charged me $47.03 for the final month, and I was not even there. The space had black mold previously, too, from what the ground showed. I do not recommend others store their possessions at this establishment. 

Charlotte B 

on BBB

2 years ago

This company is not to be trusted. They have lied to me on several occasions even the retaliating vacate date. Since I stood up for myself and voiced my opinion about how I felt about the property manager I was told I had to vacate by Sept 28, 2022 but here we are on September 24, 2022 and I'm told by customer service that my account is closed and I have vacated when I haven't vacated anything, iStorage must have. I want to know where my belongings are and I want them. I am demanding answers!!! 

Jan D 

on BBB

3 years ago

After 7 years, we cannot take it anymore. Every month/quarter they raise the prices. Right now we are paying $505 for what is advertised as $347 on their website. We can upgrade or downgrade but are not allowed to move out of our 500 unit and claim the advertised 347 unit. The place is not/hardly climate controlled. The A/C did not work for years and we lost a lot of electronics due to the humidity (never filed a claim). Cold as hell in the winter. Finally, the 10x20 unit they advertise is actually 9x18 foot. Bathroom did no... read more

Remi V 

on BBB

3 years ago

Istorage took over the proguard storage where I have a unit the first of May. When I attempted to pay my May rental fee the credit card online payment site did not work. I went to the facility, where there was about a 45 minute line of customers, to pay and was told they were only accepting checks. Trying again today. Additionally, istorage has tacked on a $15 "insurance" fee per their rental agreement, which was not in the rental agreement I originally signed with proguard. So, rental terms changed without my prior agreemen... read more

Josh C 

on BBB

3 years ago

They are terrible. Worst business ever. Wont answer the phone, online payment portal will not work, phone payments won't work.. then late charges come at you and they won't wave them. One of several times I have had problems with them. I'll never do business with them again. 

Leanna C 

on BBB

3 years ago

I have rented a supposed climate controlled (feels like 85 degree at least ) 10x10 unit for over 3 years. The rent has gone from $115 mo to $166 mo. The asbestos blown walls flake off all over my stuff, the florescent ceiling light won't come on (no hall light over my unit- so its very dark), you can see the skylight through cracks in the ceiling, the door doesn't close all the way to the floor (I can slide my foot under the door) & it's suffocating inside the bldg...... so sweltering that I feel cooler outside in the sun. I... read more

Jorge D 

on BBB

4 years ago

To whom may concern: Hi my name is Jorge ****** and I buy storage units all the time all over texas Today Friday March 19 2021 I won two units on: lockerfox storage auction those particular units are belong to your company iStorage located at : ******************************************** I got to the facility about 12:30 pm Walk inside the office and pay for the unit 0#***** at that moment the other unit **** was still in auction, so I only pay pudor the first one and left a $100.00 dollars cleaning deposit,o got my receipt... read more