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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like a graph option for single… I would like a graph option for single day and 7 day prices for each of the traded commodities/cryptocurrencies. Beyond that, I am quite pleased.
The onboarding experience was easy The onboarding experience was easy. Their customer service is outstanding. I am glad to have my first crypto Roth IRA with them. Highly recommended
my second rollover did not go over so… my second rollover did not go over so well. There was a delay in delivery of the funds due to lack of timely communications from Itrust. The wore instructions were not followed properly resulting in the custodian mailing the check and delaying funding by over a week. Markets don't stop for the USPS. Dissatisfied that email communications took over 72 hours. That is not an acceptable response time. There was no phone number provided to call until after I asked for one. I requested a call... read more
Trading fee is too high Trading fee is too high. 1% for crypto?? Processing transfers into iTrust takes too long. 2 Days is too long to send a request to Fidelity.
Customer service was great! Customer service was great!! Platform easy to use! I am thrilled to be able to fund my Roth IRA with crypto!!!
I was very happy to find this product I was very happy to find this product. I actually found it by watching a YouTube blogger sponsored interview (Datadash). I had been looking for a way to get some tax free earnings on crypto as well as a way to beef up my retirement account, so this Roth IRA product is perfect. The staff was very helpful in getting my Roth IRA transferred in. The only thing I see lacking currently is an app to manage account and trades, but can be easily done on internet browser.
Great place to put away Crypto for tax… Great place to put away Crypto for tax free retirement.
Great platform Great platform, easy to use. I feel like the customer service is lacking. When I had questions regarding how much I could invest in my Roth IRA or what income I needed to stay under to remain qualified, I was told to talk to a financial advisor. Well that’s great but financial advisors don’t know anything about crypto. I think a better user experience would be to have customer service operators that have some type of accounting or CPA experience. Otherwise I love the platform!
Lied To Me, Didn't Fund My Account As Promised + Then Ignored Me Awful. After much research in the digital asset community, and based on recommendations from many, I started the process of funding my account in Oct 2020. This involved a rollover from a Roth IRA with Ellevest (managed by Folio). After submitting all the necessary paperwork on my end, I waited for my account to be funded. I waited. Then I waited some more. After 3 weeks of watching the market start the bull run, my account was still not funded. I had hoped to ... read more
Business response:
Courtney, We reviewed your account and it shows you submitted incorrect information multiple times. We apologize your funding took longer than normal. Typical IRA transfer takes 1-2 weeks if all documents are returned to us in good order. Our company policy requires us to make it publicly known that before you posted this review, you demanded we give you 6 months of no fees and if we wouldn't oblige, you would try to libel us. While we do not appreciate such actions which are clearly in bad faith, we still hope you have a wo... read more
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,899 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.