Jake n JOES Sports Grille - Norwood

Business response:

Cathy, thank you for the fantastic 5-star review of our Norwood location at Jake n JOES! We're thrilled to hear that you found the food amazing and the service great. It's wonderful to know that the meal, environment, and value all met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another great dining experience! 

Business response:

Thank you for taking the time to review Jake n JOES, TerryC! It's customers like you that keep us on our toes. We are delighted that you appreciate both the quality of our food and the attentiveness of our service team. We will be sure to pass your kind words along. Thank you again and we look forward to serving you again soon! 

Business response:

Thank you very much for your glowing review, Joseph! We are so thrilled to hear that our hardworking team in Jake n JOES Sports Grille exceeded your expectations and that you had a fantastic food experience. We all strive to strive for excellence here and it is always heartwarming to receive positive feedback. Your compliments have been passed on to our waitress, as well as the kitchen team who worked hard to ensure your meal was spot-on. It would be our pleasure welcoming your group back for another great visit soon! 

Business response:

Thank you for your review, Singh. We apologize for the unsatisfactory dinner experience you had at Jake n JOES Norwood. It's good to know though that you enjoyed our pineapple jerk wings. We value all feedback from our customers and make sure that everyone has a pleasant dining experience with us. We will certainly work to prevent future occurrences like this, and we hope that in spite of this experience, you can give us an opportunity to give you a better one in the future. Thank you for your time and business with us! 

Business response:

Thank you so much for taking the time to review Jake n JOES, James! We are thrilled to hear that our hardworking staff provided you with an outstanding experience. Superior service is what we strive for and we are delighted that we hit the mark. It's comments like this that make us proud of the culture we have created here at Jake n JOES. We appreciate your feedback and hope to see you again soon! 

Business response:

Thank you so much for taking the time to write your review, JDeb! We are thrilled to hear that you always have a great experience at our Norwood location. We take immense pride in making sure all of our guests have an enjoyable meal from beginning to end - from delicious food to friendly and accommodating service. We are especially delighted that you feel comfortable bringing your family and friends here. Thank you for choosing Jake n JOES and we look forward to seeing you again soon! 

Business response:

Thank you so much for your kind review, Buttons! We're delighted to hear that our server Josh could provide such great suggestions and help make your dining experience a memorable one. Thank you for letting us know how Josh exceeded your expectations, his exemplary customer service is an incredible asset to our team. We are so lucky to have employees like him, and we hope to see you back again soon for another amazing meal at Jake n JOES Sport Grille. 

Business response:

Thank you for taking the time to review your experience at Jake n JOES. We are happy that you enjoyed our salads, however we regret hearing that the burger-to-price ratio wasn't to your liking. Additionally, we apologize for any noise disruption the highway may have caused due to its proximity to our outdoor tables. We will be sure to keep your feedback in mind as we continue refining our offerings and services here at the restaurant. Thank you again for visiting us! 

Business response:

Thank you for the perfect score! We're proud to be your choice for great food and sports. Visit us again at Jake n JOES, where the game is always on!