Jamaica Cottage Shop, Inc.

Hi Luna, Thank you so much for your feedback. We sincerely apologize for the inconveniences you experienced preceding and during the building of your Saltbox shed. At Jamaica Cottage Shop, we take all feedback from our valued customers seriously, and try to make changes to how we do things here accordingly. In regard to the backordered materials, we have connected with the appropriate department(s) to ensure that our clients are contacted when any of their materials are on backorder. We have also made it a point to communicate more clearly at the time of sale that modifications and upgrades to our Pre-Cut Kits are not reflected in our standard plans. JCS send building instructions specific to our clients purchases with the delivery of their PCK. The standard instructions that your contractor was utilizing were sent prior to delivery (via digital access and a hard copy plan when requested) to get a sense of the standard build. We send these standard plans first so you have the materials and cut list that come with our standard option, as a beginning step. We then have our drafting team work on the instructions specific to your purchase. Did you receive the plans that were created specifically for your Saltbox in the pallet with your delivery? Again, our sincere apologies for the issues you have experienced! We will also be reaching out to you directly via email, and we hope that you will consider working with us again in the future. Thank you again,