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Jandy JXi400P JXi Heater
About this business
Heater is performing as predicted. Low noise from the blower of the heater. I am using this as a supplement to the 137,000 BTU heat pump . I connected the Heat pump in front of the gas heater. I set the Temperature of the gas heater to 90 degrees max so it cuts out when the pool reaches about 80 degrees and allows the heat pump to continue. ( So the gas unit shuts down when the temperature of the pool + the increase in water temperature when it goes through the heat pump hits 90 degrees. ) The heat pump alone raise... read more
Business response:
What great insights! Thanks for sharing the details of your setup, Howard. We're glad the JXI is meeting your supplemental pool heating needs. Happy swimming to you... Jandy Pro Series
Its too soon to really tell but I am hoping that the Jandy JXi1400P will ultimately warrant five stars. I love the smaller footprint from the propane heater I replaced. Also seems quieter. No noticeable difference in how long it takes to heat my pool and spa. So far so good...
Works really well
We just love the efficiency of our pool heater
Lasted 16 months than broke. Jandy says broke due to “water chemistry” thus voids the warranty. We had the pool professionally serviced the whole time and literally probably used the heater about 20 times solely to heat our hot tub. We were quoted over $4,000 to replace.
Business response:
Hi Dan, We are sorry your heater is having issues and understand your frustration. Please email us at customerfeedback@fluidra.com and provide your address and phone number. We will have a member of our technical support team contact you to provide a chemical damage report from the contracted service station. All the best, Your Jandy Team
Heater fail 8 months in
Business response:
We are sorry your heater had an issue, Dennis, and want to help. Please get in touch with a local warranty center using our dealer locator: https://locator.fluidrausa.com/en. They will be able to diagnose the issue and handle any repair or replacement required. All the best, Your Jandy Team
Better explaination for the technician
Business response:
We apologize for any confusion during the technician's visit, Anderson. Please feel free to contact us at (800) 822-7933 for further clarification or assistance. Thank you, Your Jandy Team
I purchased a jandy pool and spa heater thinking they are the best , it’s still under warranty , it stopped working and after many attempts to get warranty service, all I get is no response If you buy this product , you are on your own , good luck , I would not recommend a warranty that is non existent Tim Mullen Unsatisfied customer
Business response:
Hi Tim, We are very sorry you're having a hard time connecting with a warranty service station and want to help. Please respond to this email and provide us with your phone number, address, and date of purchase so we can look up your account. We will work to find a swift solution. Thank you, Your Jandy Team
The product failed in less than 12 months. I emailed , called corporate headquarters, texted the district sales representative all with no results toward covering the cost to repair my unit, but was assured it would be handled. It wasn’t. I paid an additional $1500 out of pocket for the repairs and Jandy went silent. Completely unreputable company and a product that I learned via reviews had a known defect. Never again Jandy.
Business response:
We are so sorry to hear about your negative experience, Roy, and want to help. We want to get a better understanding of your situation. Please respond to this email and provide us with your address, date of purchase, and phone number so we can look up your account and have someone from our support team call you. Thank you, Your Jandy Team
Frequently asked questions about Jandy JXi400P JXi Heater
How is Jandy JXi400P JXi Heater rated?
Jandy JXi400P JXi Heater has a 4.3 star rating with 37 reviews.
When is Jandy JXi400P JXi Heater open?
Jandy JXi400P JXi Heater is closed now. It will open tomorrow at 9:00 a.m.