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Jason Mueller of Mutual of Omaha Mortgage
- Mortgage Lenders
- Columbia, MD
About this business
Location details
8820 Columbia 100 Parkway, Suite 201, Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Jason and his staff were very informative and kept me up to date with the loan I applied for. The process was smooth and timely. I would definitely recommend their company to my friends and family.
Verified by Mutual of Omaha Mortgage
Needed the communication piece to be much better. I thought the app where all of the paperwork was good, but when something didnt go through and needed more information there was very little communication. I had to follow up several times to find out what was going on. I understand my loan had some hurdles-but it was never communicated to me until I reached out several times after long periods of time what those hurdles were. There was a huge lag in the start to finish approval process-and I never knew where things stood on ... read more
Verified by Mutual of Omaha Mortgage
Much better communication about additional costs, 30 day closing turned into almost 3 months, again it was very difficult to speak with Jason, overall we would not do it again.
Business response:
Dear Billy, Your transaction did take much longer than expected due to a dispute regarding the need for a full property appraisal, which led to higher fees. It's unfortunate that this was required and that it caused a delay in the expected timeline of the process. We regret that you feel it was not worth your efforts but we are grateful for your business. We will continue to work on our communication as a staff and hope that you accept our apology for the delays. We can only improve our process by listening to honest fee... read more
Verified by Mutual of Omaha Mortgage
Jason needs to get a better Administrator her communication was not what I expected and the process took longer which caused me to pay more on balances.
Business response:
Thank you for taking the time to provide your feedback, Nicole. I'm happy to hear that you've rated my service highly, despite the communication issues you experienced. I will certainly take your comments on board and work to improve the administrative process to ensure better communication and efficiency in the future. Please accept my apologies for any inconvenience caused. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
The process that should’ve taken 30 days took almost 4 months
Verified by Mutual of Omaha Mortgage
The first appraisal person did not show on time. He was supposed to be at my house at 10. At 1015 the company called and said they had a flat tire. Left me wondering. The2nd person who came later had equipment that stopped working. My advice for Jason is just follow up with the person after closing to make sure all funds were received and everything went smoothly.
Business response:
Thank you for taking the time to share your feedback, Lisa. I sincerely apologize for the inconvenience caused by the initial appraisal appointment. Your advice is duly noted and I will ensure to follow up personally after closing to assure all funds have been received and everything has gone smoothly. I'm looking to improve upon the areas you've mentioned and your feedback is instrumental in that process. My aim is to provide the best service possible, and I appreciate your 4.66-star rating. I'll strive to make it a full 5 ... read more
Verified by Mutual of Omaha Mortgage
I do appreciate the work that was done. The process took a long while, the lady getting papers together was argumentative when we gave her everything asked for on more than one occasion, sometimes conversations with staff felt pushy or rude and mainly the last esigned document on the mortgage loan was not accurate when we signed the in person paperwork, numbers were higher than on the one we esigned. I don't wish to be called about it.. we went ahead and signed and it's done.
Verified by Mutual of Omaha Mortgage
Better communication, less attitude towards my wife, numbers that stay the same.
Verified by Mutual of Omaha Mortgage
I wish I was aware of all of the fees before the end of the loan. An estimate at the beginning would have been nice. If I ever get another loan, I’ll request so I can compare to other lenders.
Frequently asked questions about Jason Mueller of Mutual of Omaha Mortgage
How is Jason Mueller of Mutual of Omaha Mortgage rated?
Jason Mueller of Mutual of Omaha Mortgage has a 4.8 star rating with 261 reviews.
When is Jason Mueller of Mutual of Omaha Mortgage open?
Jason Mueller of Mutual of Omaha Mortgage is closed now. It will open at 9:00 a.m.