This profile has been claimed by the business owner or representative.
Jason Nyerges at Keller Home Loans
- Mortgage Lenders
- Mentor, OH
About this business
Location details
7400 Center Street, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Closing was delayed, appraisal was ordered 3+ weeks after we entered contract, communication was below expectations. Phone calls were returned only with emails if at all. I understand the LO was on vacation for a week, no issues with that, but the assigned Kassandra also did not return calls or emails. I felt like I had to drag it to the finish line. If the answer for all of these things is, "The borrower was slow and wouldn't get us what is needed," I would understand, they were slow for me too, but tell me so I can rattle ... read more
Business response:
Dear Nathaniel, Thank you for taking the time to provide your reflections of this transaction. Mutual of Omaha Mortgage takes communication with all parties very seriously. We regret that you may have felt left in the dark on some issues. With that said, our primary obligation is to our borrowers and to their right to privacy on matters concerning personal information. Emails were most often provided to you to document what information had been shared with you. We are pleased that the transaction was closed in a time... read more
Verified by Mutual of Omaha Mortgage
Not necessarily with Jason, but poor communication from Abby. Too many "problems" popping up in the last couple of days before closing. She was very hard for our insurance agent to deal with as well. Have purchased a number of houses in the past, and this was the most stressful for us, by far. Hard to understand as my wife and I both have 820+ credit and a good amount of money in retirement and savings..confused as to why so difficult.
Business response:
We hope we'll have the opportunity to serve you again and deliver exceptional service.
Verified by Mutual of Omaha Mortgage
Not necessarily with Jason, but poor communication from Abby. Too many "problems" popping up in the last couple of days before closing. She was very hard for our insurance agent to deal with as well. Have purchased a number of houses in the past, and this was the most stressful for us, by far. Hard to understand as my wife and I both have 820+ credit and a good amount of money in retirement and savings..confused as to why so difficult.
Business response:
We hope we'll have the opportunity to serve you again and deliver exceptional service.
Verified by Mutual of Omaha Mortgage
Communication should be a priority in a professional environment
Business response:
Thank you, Elizabeth, for your feedback about your experience with Jason Nyerges at Mutual of Omaha Mortgage. We're sorry to hear that our communication standards didn't meet your expectations. We understand the importance of clear and timely communication and we're dedicated to improving this aspect of our service. Your feedback is invaluable in helping us achieve this goal.
Frequently asked questions about Jason Nyerges at Keller Home Loans
How is Jason Nyerges at Keller Home Loans rated?
Jason Nyerges at Keller Home Loans has a 4.8 star rating with 94 reviews.
When is Jason Nyerges at Keller Home Loans open?
Jason Nyerges at Keller Home Loans is closed now. It will open tomorrow at 8:00 a.m.