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JOEY Aventura
- Restaurants
- Miami, FL
About this business
Location details
19505 Biscayne Blvd, Suite 1150, Miami, FL, 33180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
The service was terrible and I have been to JOEY several times so I know what the standard is. Our server was pushy, she was not accommodating whatsoever and she was not attentive to our table.
Business response:
Hi Eryn, It was so lovely to be able to accommodate you and your Guest for another experience. Thank you again for your patronage and we look forward to hosting you again in the future, Danielle Parks JOEY Aventura
When we showed up to our reservation we were told the kitchen was closed. You shouldn’t allow reservations to be made if you aren’t serving anymore!
Business response:
Hi Karla, My sincerest apologies that this was your experience! It does not line up with our standards of service. I would love the opportunity to invite you and your Guest back in for a redo experience. Please reach out to me at a time that works best for you so I can coordinate your upcoming reservation. Danielle Parks JOEY Aventura dparks@joeyrestaurants.com
Kids chicken tenders didn’t come out cooked all the way
Business response:
Hi Danielle, I have shared this feedback with our Chef team! We sincerely apologize for this experience as it clearly falls below yours, and our standards. I would love the opportunity to get you and your family back in for another experience. Please reach out at your earliest convenience so I can coordinate a reservation for you. Danielle Parks JOEY Aventura dparks@joeyrestaurantscom
We had table for 5 reservation. When we were being seated my wife pulls out her chair and it had a large clump of hair we showed the girl seating us and she switched chairs. Then we order sparkling water for table and the waitress brought dirty glasses my wife had to ask for clean glasses. Everything we ordered from menu was sweet. This place won't last long at the mall. Good luck but I won't be giving it a second try.
Business response:
Hi there, Thank you for taking the time to leave this feedback. We clearly missed the mark in delivering yours, and our standard for a great experience. I can appreciate your hesitancy in giving us a second try but would be grateful if given the opportunity. Please reach out to me at a time that works best for you as I would love to connect and coordinate something for a future visit. Danielle Parks JOEY Aventura dparks@joeyrestaurantscom
Our table was not ready when we arrived. Once seated, there was a long wait before our service came. Our food came out late and was no longer hot. It was just a very underwhelming experience especially after experiencing great service at the Dallas, TX location.
Business response:
Hi Gabriel, Thank you for leaving us your feedback. I would love the opportunity to discuss your experience further to better understand our missings and prevent future incidents from occurring. Consistency across brand is very important to us and it is clear that we missed the mark during your experience. If there is a time that works best for you to connect, please reach out to me personally. Danielle Parks JOEY Aventura dparks@joeyrestaurantscom
Frequently asked questions about JOEY Aventura
How is JOEY Aventura rated?
JOEY Aventura has a 4.8 star rating with 6,980 reviews.
When is JOEY Aventura open?
JOEY Aventura is open now. It will close tomorrow at 1:00 a.m.