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JOEY Aventura
- Restaurants
- Miami, FL
About this business
Location details
19505 Biscayne Blvd, Suite 1150, Miami, FL, 33180, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Terrible experience! Several mistakes on the check, absurd overcharging, lack os transparency, staff lost on solving the problem. A pitful place to avoid
Over priced and under whelming.. Small portions. Nothing special
Everything was great other than the server. The hostess with the braids was amazing. The food and experience was amazing for me and my friends. However the server was so lackluster (I think it was just this generation). She did not make many food recommendations - other than "that is good", she did not check on us and kept forgetting the condiments and she was too young, she couldn't give any alcoholic recommendations. The restaurant definitely has a beautiful aesthetic and atmosphere, but I think the service experience coul... read more
Business response:
Thank you so much for taking the time to share your feedback with us, Amanda! I'm delighted to hear that you and your friends enjoyed the food, atmosphere, and overall experience, and I'll be sure to recognize our hostess for making such a positive impression. That said, I'm truly sorry that the service did not meet the same standard. We strive to provide knowledgeable, attentive hospitality, and it sounds like we missed the mark during your visit. Your comments regarding menu recommendations, attentiveness, and follow-thro... read more
We really like this place but our last visit was very below par. Once our apps came out our food was rushed out within 5 minutes forcing us to shove the apps down to make room for the dinners. Unfortunately my mother’s dinner was cold so we had to send it back. We were then told we were going to get her first plate comped as they were making it again, to add insult to injury. In what world would someone pay for the first plate that was done with little care… so yes, it was a bad experience and the manager didn’t even have th... read more
Business response:
Hello Javier, thank you for sharing your concerns. We apologize for the miss your experience had during your last visit. I would love to hear more about your experience and invite you and your family back in. Please reach out whenever you’re available, our number is (786)763-2300. Thank you! Marianna Ugarte
Food was amazing per usual but service was so-so. Server hardly checked on us and team was eating as we were trying to pay.
Business response:
We sincerely apologize for any disruption or inconvenience you may have experienced during your recent visit. Your feedback is highly valued, and we are committed to thoroughly investigating and rectifying the service issue you encountered. Thank you for taking the time to share your experience with us. Please feel free to reach out to us at (786) 763-2300 to discuss what we could have done better. Thank you
The worst that i have ever experienced There was a bug in my drink. The waitress Lucy told the bartender about it. I watched the bartender use a spoon and remove it. She poured the rest of the drink back into a Shaker and put the same contents back into a new glass and had the waitress to bring the bug less same drink back over to my wife. I saw her perform this nasty and unclean act. I summoned the manager over, told her what I saw. The waitress Lucy dropped her head and after scolding the manager we left. I plan to contact... read more
Business response:
Hi Bill, We take this very seriously - thank you for reaching out. I understand you have spoken to our Regional team regarding this incident and I sincerely hope we get the opportunity to make this right and that I personally get the opportunity to meet with you. Danielle Parks GM JOEY Aventura
Steak was cold. Server and manager were not responsive and then argued with me that the steak is served cold which was not true. Sadly a beautiful restaurant with what appears to be good menu items but quality and service get a 1. There are better options in Aventura.
Business response:
Thank you for taking the time to share your experience. This is not the standard we hold ourselves to, and I’m sorry we missed the mark during your visit. We have addressed this directly with our team to ensure clarity around our menu and, more importantly, how we listen and respond to our Guests in the moment. I would really appreciate the opportunity to connect with you personally and invite you back so we can deliver the experience we’re known for. Please feel free to reach out to me directly. Thank you again for the f... read more
THESE PEOPLE HAD ME AND MY SPOUSE SIT THERE FOR 2HRS AND GAVE OUR FOOD TO ANOTHER TABLE. THEN NOTICED LAST MINUTE THAT WE DID NOT GET OUR FOOD. EVERYONE AROUND US GOT THEIR FOOD BUT US.
Business response:
Thank you for bringing this to our attention. Waiting that long and then having your order mishandled is incredibly frustrating. We clearly missed the mark in both communication and follow-through, and that’s not reflective of the standard we hold our team to. We are addressing this with our team to ensure stronger accountability around order accuracy and table awareness so this does not happen again. I would appreciate the opportunity to connect with you directly and make this right. Please feel free to reach out to me. Dan... read more
Food was excellent, the patio was relaxing, and champagne upon arrival is perfection! Service did not match the rest of the evening, it was incredibly slow and impersonal.
Frequently asked questions about JOEY Aventura
How is JOEY Aventura rated?
JOEY Aventura has a 4.8 star rating with 8,155 reviews.
When is JOEY Aventura open?
JOEY Aventura is open now. It will close tomorrow at 12:00 a.m.