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JOEY Chinook
- Restaurants
- Calgary, AB
About this business
Location details
6455 Macleod Trail SW #100A, Chinook Mall, Calgary, AB, T2H 0K8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
restaurant was understaffed. Servers were very rushed. Had to ask for serving plates appetizers because they were so rushed to bring with the order.
Business response:
Hi Joseph, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback regarding your visit. It is our goal to provide attentive and efficient service, and we regret that we did not meet this expectation during your time with us. I’d really value the chance to connect with you personally to help make this right. I will send you a private msg to contact me directly — I’d love to hear more, and to hopefully earn back your trust. Thanks Gabrielle Cromer JOEY Chinook
Second time we have sat in the lounge in the past few weeks. We had to leave as we sat for over 15 minutes without even getting water. This happened last time. Didn’t get our drinks till 25 min after we had been seated. Didn’t have time to wait this time. Disappointing as this is one of our favourite restaurants.
Business response:
Hi there, Thank you for sharing your feedback with us, I am very disappointed to hear about your experience. I’d really value the chance to connect with you personally to help make this right. I will send you a private msg to contact me directly — I’d love to hear more, and to hopefully earn back your trust. Thank you, Gabrielle Cromer Guest Service Manager JOEY Chinook
For the last 10 visits at Joeys, this one was not good… It took forever to get water, our food was slow to show and the chicken lettuce wraps were miserable … The chicken pieces were huge, the crisp were just thrown in, not mixed and the sauce was at the bottom. The dish is too small to mix everything and it made the eating difficult… Sundays cooks and servers may be…
Business response:
Hi Louise, Thank you for sharing your feedback with us, I am very disappointed to hear about your experience. I’d really value the chance to connect with you personally to help make this right. I will send a private message with my direct contact to connect. Thank you, Gabrielle Cromer JOEY Chinook
The food was great however the service was horrible. We went to dine in for my sister's birthday, and not once did the server acknowledge why we were there; this was noted on the reservation comments. The server was very short with us and made it seem like we were an inconvenience to her. At one point, our party of 5 all looked at eachother confused as to why we were receiving such attitude from our server. Truthfully, if it wasn't for the service, I would have given a 5 star review, but unfortunately the bad service we rece... read more
Business response:
Hi Hanan, Thank you for sharing your feedback with us, I am very disappointed to hear about your experience. I would love the opportunity to make it right and discuss your feedback further. I will send you a private msg with my direct contact. Thank you, Gabby Cromer JOEY Chinook
Disappointed that the happy hour menu had changed. Waitress said the happy hour would be small and not the same as the one on the main menu
Business response:
Hi Carol, Thank you for sharing your feedback — I’m sorry to hear the changes to our Happy Hour menu left you feeling disappointed. We know how important those offerings are to many of our guests, and I completely understand how it can be frustrating when it doesn’t match expectations. I’d love the chance to connect further and ensure your next visit feels more in line with what you’re looking for. Please feel free to reach out to me directly — I’d truly appreciate the opportunity to follow up. I will send you a private mess... read more
Service was mediocre, we had wanted to share two different burgers and had asked to have them cut in half for us. Our food arrives and we only have 1.5 burgers…no explanation was given. 0.5 burger arrives 10 minutes after the fact. Food was okay, nothing super special. Waitress was more than happy to hand us the bill since we weren’t buying cocktails or more food. Value for money wasn’t there.
Business response:
Hi Ashley Thank you for sharing your feedback with us, I am very disappointed to hear about your experience. I would love the opportunity to make it right and discuss your feedback further. I will send you a private msg with my direct contact. Thank you, Gabrielle Cromer Joey Chinook
Worst experience I’ve had at a Joeys. Food was mediocre at best. My sushi was dry and falling apart. Ended up getting sick to the stomach the next day. Hope this isn’t a starting trend as we’ve very much enjoyed our other experiences at there other locations. Service was good.
Business response:
Hi Kyle Thank you for sharing your feedback with us, I am very concerned to hear about your experience and would love the opportunity to make it right and discuss your feedback further. I will send you a private msg with my direct contact. Thank you, Gabrielle Cromer JOEY Chinook
We had a terrible evening at Joey Chinook. It’s difficult to find something good to say. We had two coeliac with us, and the waitress showed little knowledge, but less interest in helping them navigate the menu. Two people ordered the same thing one to be gluten-free and one not and when they came out, they didn’t know which was which. My one daughter ordered a steak that was expensive and it was tough and stringy and not cooked the way she ordered. There were several pieces she had to leave half chewed on her plate because ... read more
Business response:
Hi Cheyanne Thank you for sharing your feedback with us, I am very disappointed to hear about your experience. I would love the opportunity to make it right and discuss your feedback further. I will send you a private msg with my direct contact. Thank you, Gabby Cromer JOEY Chinook
Our server wasn’t acknowledging or engaging with us and seems like struggling with language maybe ? The water was slammed on the table, asked for separate bills which was ignored and deliberately a face made. Took 20 mins for a glass of water with ice. Drinks came after food . Not the best experience however food was top notch as always
Business response:
Hi Annie Thank you for sharing your feedback with us, I am very disappointed to hear about your experience. I would love the opportunity to make it right and discuss your feedback further. I will send you a private msg with my direct contact. Thank you, Gabby Cromer
Frequently asked questions about JOEY Chinook
How is JOEY Chinook rated?
JOEY Chinook has a 4.7 star rating with 6,090 reviews.
When is JOEY Chinook open?
JOEY Chinook is open now. It will close tomorrow at 1:00 a.m.