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JOEY Lansdowne
- Restaurants
- Ottawa, ON
About this business
Location details
825 Exhibition Way, Unit 103, Ottawa, ON, K1S 5J3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Unfortunately service was quite bad. Cauliflower tacos were very mediocre for the price tag. Will not be returning any time soon
Business response:
Thank you for sharing your feedback. I’m very sorry that both the service and the cauliflower tacos fell short of your expectations. We aim to provide attentive service and dishes that feel worth the price, and it’s disappointing to hear that we missed the mark on both. I understand your hesitation to return, but I would appreciate the opportunity to learn more about your experience and hopefully regain your trust. Please contact me directly at jasmine.elghazal@joeyrestaurants.com.
Charging $1.50 for Parmesan cheese for my pasta. Unheard of. Very small portions as well
Business response:
Thank you for sharing your feedback. We’re sorry to hear that the additional charge and portion size left you disappointed. We would appreciate the opportunity to discuss your experience further. Please feel free to contact me directly at jasmine.elghazal@joeyrestaurants.com. Jasmine El-Ghazal Guest Service Manager| JOEY Lansdowne
Burgers were not full meat burgers. They were two smashed burgers put together and very thin. The fish tacos were not that tasty. Not enough fish and too much batter Very disappointed
Business response:
Thank you for sharing your feedback. I’m very sorry that both the burgers and fish tacos fell short of your expectations. The portions, balance of batter to fish and overall flavour should have left you feeling satisfied, and it’s disappointing to hear that this was not your experience. I would appreciate the opportunity to learn more about your visit and make this right. Please contact me directly at jasmine.elghazal@joeyrestaurants.com.
Water was dripping on me from the ceiling
Business response:
We are deeply sorry for this inconvenience. Please feel free to reach out to us at jasmine.elghazal@joeyrestaurants.com to discuss this matter further.
We arrived for our reservation which was at 5:30. We were seated around 6Pm at a table that wasn't setup for our number of guests. The food was good. There is no small forks for little fingers, so if you have a young child bring their forks. The service wasn't great. We were celebrating a birthday and they also asked us if we were there for any occasions yet there was not even a piece of cake for the Birthday person. Overall was okay but I don't think we will be back there anytime soon.
Business response:
Thank you for taking the time to share your feedback. I’m glad you enjoyed the food, but I’m very sorry that the rest of your experience fell short. Being seated 30 minutes after your reservation at a table that was not properly prepared for your group is not the welcome you should have received. I also apologize that we were unable to provide suitable cutlery for your young guest, that the service was disappointing and, most importantly, that the birthday you were celebrating was not acknowledged after our team specificall... read more
When we first arrived, the gentleman host at the front table didn’t even acknowledge us standing there. After almost a minute, he finally looked at me and I informed him that I had a reservation, gave him my name and the time of the reservation. We stood there for about two minutes in total silence. He finally mumbled something and brought us to our table. He never smiled and was not friendly at all. Once we were seated, we noticed that water was dripping from the ceiling, just over my son’s seat. He didn’t want to make a bi... read more
Business response:
Thank you for taking the time to share these details. I’m very sorry that what was meant to be a special birthday dinner for your husband left you feeling so disappointed. The lack of acknowledgement and warmth upon arrival was not the welcome you should have received. I’m also concerned to hear about the water dripping near your son’s seat, the pin bones in your salmon and the overcooked chicken parmigiana. These issues do not reflect the level of hospitality or food quality we aim to provide. While I’m glad your server w... read more
Business response:
Hi Habib, thank you for taking the time to leave a rating. I’m sorry to see that your experience did not meet your expectations. I would appreciate the opportunity to learn more about your visit and understand what we could have done differently. Please contact me directly at jasmine.elghazal@joeyrestaurants.com.
We didn’t get the welcome Prosecco, which is normally given out at happy hour. I had to ask about it and we still weren’t served it until I physically had to go over and request it from the hostess station. Our server, Claudia basically gave us a menus, took our drink orders and forgot about us. She didn’t even check on how our drinks were doing until we had to go back to the hostage station and mention we hadn’t given our food orders yet then another server came over and took our orders and then after about 45 minutes, Clau... read more
The drinks service was very slow and when the meals arrived two meals were cold. Another meal was missing and another had no house salad as ordered. Getting a server’s attention was challenging and while they ultimately got things right, I expect better. A disappointing experience for myself and my visiting out -of- country guests.
Frequently asked questions about JOEY Lansdowne
How is JOEY Lansdowne rated?
JOEY Lansdowne has a 4.7 star rating with 13,768 reviews.
When is JOEY Lansdowne open?
JOEY Lansdowne is open now. It will close tomorrow at 12:00 a.m.