Joey Newton of Mutual of Omaha Mortgage

Grant H S. 

Verified by Mutual of Omaha Mortgage

a year ago

Communication on the final day of closing was not great . Closing on the loan happened as scheduled on the day, however it was delayed 4-5 hours due to last minute requirements needed by mutual of omaha 

Grant S. 

Verified by Mutual of Omaha Mortgage

a year ago

Communication on the final day of closing was not great . Closing on the loan happened as scheduled on the day, however it was delayed 4-5 hours due to last minute requirements needed by mutual of omaha 

Korey S. 

Verified by Mutual of Omaha Mortgage

a year ago

He told me my loan would be serviced by Omaha to get my business. I got a new servicer, almost immediately. He used this to get my busines, when he had no idea what would happen with my loan. I hope the new servicer offers free recasting because he promised me that as well. 

Kaila P. 

Verified by Mutual of Omaha Mortgage

2 years ago

Proactive communication from Joseph instead of us having to ask about everything. Including my husband in communications instead of calling me directly in everything as he's a co-borrower and needs to know. Listening more instead of talking over me on phone calls. Giving more information so that I didn't have to wire money twice and incur two wire transfer fees. This is the second home I've purchased and it was by far a worse experience. I'm thankful I have purchased before otherwise I would have been lost in the process sin... read more

Puya D. 

Verified by Mutual of Omaha Mortgage

5 years ago

Joey was great but the process was too complex and lots of paper work which seemed very unnecessary. I have taken at home loans before and this by far is the most complex and time consuming of all.There were several times where I almost decided to go with a different bank just because I have never had to deal with so much paperwork. I was approved at a different bank just prior to contacting first Internet bank for a home loan that I was seeking but the first Internet bank had just a slightly better rate so I thought it woul... read more

Loren B. 

Verified by Mutual of Omaha Mortgage

5 years ago

Underwriters needed more understanding of my situation 

Loren B. 

Verified by Mutual of Omaha Mortgage

5 years ago

Underwriters needed more understanding of my situation 

Brent H. 

Verified by Mutual of Omaha Mortgage

5 years ago

While dealing with Joey was pleasant, the rest of your process was not. It took way too long, and and having to submit the same documents two and three times was annoying. When it became clear that you couldn't get an appraisal in a reasonable amount of time, you should have waived the requirement. This property was appraised at $325,000 three years ago, and I was asking for $190,000. This was absurd. 

Donald B. 

Verified by Mutual of Omaha Mortgage

5 years ago

Joey was fantastic. He was professional, intelligent, and very calming in what is normally a very stressful experience. On those occassions Joey was unavailable, the other folks covering for him were equally responsive and professional. The ONLY complaint through the entire process was the dismissive and lack of ownership of the appraisal management company used. Their delays and internal inability to communicate caused my closing date to move out 4 times.