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JOEY Polo Park
- Restaurants
- Winnipeg, MB
About this business
Location details
635 St James St, Winnipeg, Winnipeg, MB, R3G 3R4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Honestly quite disappointed in the experience. Some members from my party arrived and when the server came over she just asked what we wanted to drink she never told us it was happy hour or the specials she was very transactional. She wasn’t very nice and welcoming. It also took over 5 minutes to get our drinks at certain times, even though we could see them sitting at the bar for more than half of that time. For a higher end/more expensive restaurant we were also disappointed in the lack of clean and polished glass and silv... read more
I booked the heated sunroom we were told they had staff shortage and system issues so we couldn’t sit out there , but we only found that out 10 mins before we were to sit , I wouldn’t have booked if I had known about the no sunroom access , the waitress also put an order in for an apple dessert for us to the kitchen but the kitchen never sent it out , we waited 20 mins to half hour after dinner for the dessert then had to leave to meet our next outing time, we asked for it to be removed from the bill
Server was excellent, accommodating to meeting gluten free options not on the menu Noise level in dining room terrible
Business response:
Thank you for sharing your feedback. We're glad our server was excellent and accommodated gluten-free options that were not on the menu. We apologize that the dining room noise was terrible and affected your meal. We appreciate the feedback and will share this with the team. Julia Snell Guest Service Manager
MD was our waiter. Only one small issue. He advised heat was only in the peppercorns on the cod I ordered. After this supposed the sliced red peppers were sweet not hot. Were very hot. Tonsil searing so.
Business response:
We're sorry the sliced red peppers in your cod were much hotter than you were told. We understand how unpleasant that tonsil-searing heat must have been, and we appreciate you letting us know. We're glad the rest of your visit was positive, and we hope to welcome you back. Julia Snell Guest Service Manager
I ordered the bang bang chicken and they were terrible… I have ordered bang bang chicken at other restaurants and that was by far the worse I’ve tasted. I didn’t want to complain as another guest at our table had already complained about her whole meal. I paid $48 (with a tip) for a few parm fries, I definitely won’t recommend your bang bang chicken to anyone and the cost of a small order of parm fries that were cold seems a bit outrageous!
Business response:
Hi Jodi, I apologize your most recent experience was not up to the typical JOEY standard. We review and value all customer feedback and will be sharing this with the rest of the team in order to improve. I would love to take the chance to speak with you over the phone in order to further extend my apologies, and discuss your experience further. Please let me know a time that is best to contact you. Or if you prefer email that works as well! Julia Snell Guest Service Manager
Slow service but very friendly. Finished my drink before the server came back to take our order. Forgot to bring us water and we had to ask again.
We were on the heated patio, it was slightly too hot and we were all sweating halfway through the dinner. Service was poor and strange. We were checked in on few times and were left to wait for the bill for 30 minutes after receiving our desserts. Our two desserts were brought out 10 minutes apart, etc. She seemed to not want to talk to us much or even be around the table, as she was very quick to run away before all of our requests were given. There was a whole mixup with our reservation at 4:00PM for 4 people; they tried... read more
New server, struggled with timing made the lunch awkward as we had to ask to take order and get the bill. Long periods in between check ins and had to ask for bill. Requested to purchase gift certificates she told us GM would come by. Waited about 10 minutes and had to leave as no one came by. Big miss
Frequently asked questions about JOEY Polo Park
How is JOEY Polo Park rated?
JOEY Polo Park has a 4.7 star rating with 7,564 reviews.
When is JOEY Polo Park open?
JOEY Polo Park is open now. It will close tomorrow at 1:00 a.m.