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JOEY Southcenter
- Restaurants
- Tukwila, WA
About this business
Location details
758 Southcenter Mall, Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
The experience and food was good. I’d say my biggest take away was the value to the food. It is overpriced for what it is worth
Business response:
Hi Jacob, We are sorry to hear we missed the mark on your recent visit with us. We would love the opportunity to turn this 4-star into a 5-star experience. Please contact me at grace.cepeda@joeyrestaurants,com at your earliest convenience to connect further over your feedback as your insight is truly invaluable and we would love the opportunity to impact this feedback with our team. Thank you for your time, I look forward to hearing from you and to making this right with you. Best regards, Grace Cepeda
Horrible experience. I’ve been there many times and usually the food is great and Service extraordinary. This time, I ordered the $85 New York steak. I ordered it medium rare and it came out well done. Waitress came by 15 minutes later and asked how everything was. She saw my face and she saw the steak and she said are you OK with that? I said no, and she took it back. She brought it back 10 minutes later and said the kitchen tempt it and it was a perfect medium rare. She said it must be the lighting. Needless to say, I did... read more
Business response:
Dear Ken, I am disappointed and embarrassed to hear about your recent experience with us. Our top priority is warm, prompt hospitality paired with exceptionally crafted dishes and I'm sorry to know we failed in delivering just that. This could not be further from our standard and I will be personally addressing this feedback within our team to ensure this is not a mistake we make again. I'm hoping for the opportunity to make this right with you. Please contact me at grace.cepeda@joeyrestaurants,com at your earliest convenie... read more
Was seated next to a family gathering with small children- the kids were climbing the tables like a jungle gym and we’re so noisy we could barely eat our meal. Wasn’t a great experience 
Business response:
Dear Joseph, I am incredibly sorry to hear the ambiance during your experience was not to our standards and resulted in a tarnished dinner visit for you and your guest. Please know we will be addressing this with our team to ensure the dining room atmosphere, while welcome to kids and families, remains warm, pleasant and enjoyable for each and every guest. I'm hoping for the opportunity to make this right with you. Please contact me at grace.cepeda@joeyrestaurants,com at your earliest convenience. I look forward to getting ... read more
They were cleaning up the kitchen from a sewage leak from above. So certain things were not available. We ended up leaving because of that. We were surprised they didn’t close until they throughly cleaned the kitchen. We could see them wiping down the ceiling and walls and counters in the kitchen. It wasn’t worth it to stay and eat possibly clean food.
Business response:
Dear Beth I’m incredibly sorry to know the unexpected circumstances in our kitchen poorly impacted your experience. This is not the level of hospitality we strive to deliver. We have already addressed the situation with the Westfield Mall Management Team to ensure we prevent anything similar from affecting future services and have found out the cause of the incident was a broken water pipe. Health and safety is our top priority and I am sorry to know this incident caused any doubt that this is the case. I'm hoping for the ... read more
Great food although server is not friendly . ….,,,,
A weekday lunchtime meal with most things on the menu unavailable due to the kitchen being cleaned. No salads, soups, or bowls available. Only things available were the expensive steak dishes in the middle column of the menu. To add insult to injury, as we ended our meager meal ordered from the starters menu, the server told us that the kitchen was now functioning and everything was available. Our server, Kenadie, made the most of a bad situation, and was attentive, so we didn’t skimp on her tip. I doubt I’ll be going back a... read more
Business response:
Dear Amorah, Thank you for taking the time to share the feedback from your recent visit with us. I’m incredibly sorry to know the unexpected circumstances in our kitchen poorly impacted your experience. This is not the level of hospitality we strive to deliver. We have already addressed the situation with the Westfield Mall Management Team to ensure we prevent anything similar from affecting future services. Your feedback is important, and I truly appreciate you sharing your experience. I'm hoping for the opportunity to co... read more
This was my third visit to this location over the past five years, so I don’t come here often but I do have a basis for comparison. Overall, the experience was average. Service was the main issue. We repeatedly had to flag down our waitress just to get water refills, and we also had to ask for basic items like napkins and silverware. That level of service is not acceptable, as these are standard expectations during any dining experience. There also appeared to be a lack of coordination in the kitchen. A couple was seated nex... read more
Business response:
Hi Marvel I am beyond disheartened to hear about your recent experience with us, especially in seeing your added note of Army going away get together. What an honor you choose us, and I am embarrassed to hear of the lack of hospitality and poor timing during your visit. Please know this feedback has been impacted immediately by my Chef and I, as this could not be further from our standard. I'm hoping for the opportunity to make this right with you. Although I do understand a going away get together is very reliant on timing,... read more
Frequently asked questions about JOEY Southcenter
How is JOEY Southcenter rated?
JOEY Southcenter has a 4.7 star rating with 9,050 reviews.
When is JOEY Southcenter open?
JOEY Southcenter is closed now. It will open at 11:00 a.m.