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JOEY Southcenter
- Restaurants
- Tukwila, WA
About this business
Location details
758 Southcenter Mall, Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Worst experience I’ve had at this Joey’s. Worst GF Bun ever. Chicken was terrible too. Not an experience I’ve grown accustomed to with Joey’s.
Business response:
Dear Trevor, We are incredibly sorry to hear about your recent experience with us, and I am embarrassed to hear about the lack of hospitality and poor food quality during your visit. Please know this feedback has been impacted with our team immediately as this could not be further from our standard. I'm hoping for the opportunity to make this right with you. If you could please contact me at bkopp@joeyrestaurants,com I would be more than happy to get you taken care of. We truly appreciate your time and look forward to gettin... read more
The service wasn’t super great. My fries were cold and for the price, I wish they had been hot. Our server was pretty much nonexistent. She checked back one time when we were pretty much done. She even spilled water and ice on our table and just walked away without cleaning it up.
Business response:
Dear Sara, I first want to thank you for taking the time to share about your recent visit with us. We are incredibly sorry and truly embarrassed to hear about the service you received during your recent visit with us. Our top priority is delivering exceptionally prepared dishes paired with world class hospitality and I'm disheartened to know we failed in doing just that. Please know this has been addressed with the necessary members of our team to ensure this is not an experience we give to anyone again. I would love the op... read more
I have been coming to Joey at 3 of their Seattle and surrounding area locations for over 10 years, and this was my first poor experience. I always order the same drink and entree and I noticed a difference in portion size, value for price, taste and culinary preparation.. Their Baja fish tacos were always amazing previously, but this time the fish and shrimp were both over-battered and overcooked, thus rendering them tasteless. All I could taste was batter. I also was not given the option of grilled or fried (which I would... read more
Business response:
Dear Susan, Thank you for taking the time to share such a detailed review, and for being a loyal guest of JOEY for over a decade. We never take that kind of long‑term support for granted, and I’m truly sorry that your recent visit didn’t reflect the consistency and value you’ve come to expect from us. I’m grateful to hear that our team and ambiance still made a positive impression, but I recognize that service alone can’t make up for a meal that didn’t meet expectations. I would love the chance to make this right with you, p... read more
Absolutely unfriendly hostess. I came at 11.52 for my reservation at 12pm. The place was almost empty but she refused to seat me anywhere but bar till 12?
Business response:
Hi Mikhail, I am incredibly embarrassed to hear of the impression the host left you with yesterday. We were navigating a full system failure that occurred that morning, that lead to delays of service and smaller capacity ability. All things you as the guest should have still been prioritized on and given an exceptional experience. I am hoping to have the opportunity to connect further and work to make this right with you. Please look out for communication from me via the contact information provided in your reservation. I ap... read more
The cheeseburger was very basic and super salty. The chocolate lava cake was not to die for
Business response:
Hi Assia, Thank you for taking the time to share your review. I am hoping to connect further to get the exact details of your experience and ensure this is immediately and properly followed up with. We strive to deliver exceptional experiences for our guests and are embarrassed to know we failed to deliver just that for you. If you could please email me at bkopp@joeyrestaurants,com, I would love the opportunity to work to make this right with you and learn from our opportunities. I hope to hear from you and greatly appreciat... read more
Frequently asked questions about JOEY Southcenter
How is JOEY Southcenter rated?
JOEY Southcenter has a 4.7 star rating with 9,050 reviews.
When is JOEY Southcenter open?
JOEY Southcenter is closed now. It will open at 11:00 a.m.